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Don`t forget about Cashback shopping rules

Purchases at YVES ROCHER RU with cashback in Belgium

Waiting time for crediting cashback
Average waiting time for cashback: 45 days
This time is necessary for the store to confirm that the order was received and won't be returned. Cashback is often confirmed earlier.
Maximum waiting time for cashback: 100 days
If the shop`s T&Cs haven`t been violated and the item hasn`t been returned to the seller, cashback will be credited no later than this period.
Information and conditions

Кэшбэк не начисляется за:

  1. Заказы через email-рассылку YVES ROCHER.
  2. Заказы из печатных каталогов через сайт YVES ROCHER.
  3. Заказы с использованием купона.
  4. Заказы в рамках программы «La lettre».
  5. Заказы картой с функцией кэшбэка, картой рассрочки.

Условия акций магазина могут меняться в зависимости от источника перехода.

Reviews on YVES ROCHER RU (152)

Reviews with questions are not published as well. To receive an answer to your question please create a request to our Customer care support.

We would like your feedback to be useful for you and other visitors.
Therefore, we do not publish reviews that contain:
• advertising or obscene language;
• useless duplicated information;
• only a star rating or just a few words.
24.04.2018
Hello! I made an order in Yves Rocher 04/13/2018, immediately accrued cashback, but then for some reason rejected it. I contacted the LetyShops support team, and Alexander Zabolotny helped sort it out and confirmed the cashback! Thank you guys for your help and support!
The review was translated from Russian using Google Translate. Show original Show translation
22.04.2018

Hello, on April 14, 2018 I placed an order and yesterday I even received it. Cashback is still not only not accrued, but not even confirmed.

The review was translated from Russian using Google Translate. Show original Show translation
23.04.2018

Good afternoon, Lyudmila!

Thanks for reporting the issue. It is very important for us that you can receive cashback for each order. For this, we advise you to comply with our rules, as well as the conditions that are published on the pages of our partners. In the YVES ROCHER RU store, there are quite specific conditions for receiving a cashback. He gives us rewards only when they are fulfilled. Otherwise, cashback is not credited.

With the correct ordering algorithm, we turn to our partners and specify the reason for non-accrual. An appeal to the care service has been created from your account. Please answer the questions in circulation. If we can, we will tell you yourself what caused the loss of cashback. If not, we will turn to the store for help and try to return your cashback.

We will be grateful for your assistance.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
18.04.2018

The site does not transmit purchase information. Letishops does nothing with this partner; if so, letishops is interested in flying customers. A pseudo site is a customer caretaker.

The review was translated from Russian using Google Translate. Show original Show translation
19.04.2018

Good afternoon, Alexander!

Thank you for your comment. Orders from the YVES ROCHER RU store successfully enter our system and cashback is credited to them. In order for each order to be fixed, it is very important to adhere to the rules of making purchases with a cashback, as well as the conditions that are published on the store page. If the design algorithm is correct, the reason for non-accrual may be on your device. There are many viruses, programs and extensions that can overwrite our affiliate link and appropriate cashback.

Don’t worry, please, manager Vitaliy is already dealing with your question. We are sure that we will be able to figure everything out and help.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
15.04.2018

The third month has passed since the day of placing the order, and the cashback has not been confirmed.

The review was translated from Russian using Google Translate. Show original Show translation
16.04.2018

Good afternoon!

Thank you for your comment. According to the data from your account, it is clear that the issue of accruing cashback has already been resolved.

If help is needed in the future, be sure to write, we are always in touch.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
13.04.2018
I join Maria’s review. Thanks to the Letishops staff who defended my cashback. I waited a month and a half.
The review was translated from Russian using Google Translate. Show original Show translation
13.04.2018
I put 5 stars to letishops employees !!!! But not the store !!! They always go forward and accrue a bonus, so to speak, from their own pocket !!!! And Yves Rocher just insolent !!!!!
The review was translated from Russian using Google Translate. Show original Show translation
12.04.2018

2 months have already passed since I made the order, I paid for it a long time ago, and some funds have already ended, but the back cache has not been credited. But that's not all, when I wanted to see the order status in lx on the ivroche website, order status: canceled. It’s ridiculous. I paid it before March 8 at the post office and bought it. I will write technical support and Euros.

The review was translated from Russian using Google Translate. Show original Show translation
13.04.2018

Hello, Valery!

Thanks for the feedback. We have your order in the system, but so far the cashback is displayed with the status “Pending”. If the maximum confirmation date of the order passes and the cashback is still not credited to the balance, be sure to inform our care service: https://help.letyshops.ru/hc/en.

Valeria, do not be upset, please, perhaps the status of your order in the store was canceled erroneously. We sincerely hope that together with the store managers, you will resolve this issue.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
11.04.2018

Hello, there are simply no words on Yves Rocher. I saw that today the cashback is increased 3 times. Immediately I made an order, it was written IMPORTANT, CLICK ON THE BANNER, and as a result, as always, the cache was not charged. I really appreciate this service, but Yves Rocher is something !!! Why cheat then ???? !!!!

The review was translated from Russian using Google Translate. Show original Show translation
12.04.2018

Hello Maria!

Thank you for your feedback. It is unfortunate that you are faced with such an unpleasant situation and did not receive the cashback you were counting on.

It is very important for us that purchases with cashback bring only positive emotions to our users. According to your account, the issue has already been resolved.

If you have questions or difficulties - write.

I wish you a sunny mood!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
09.04.2018

The cashback from YVES ROCHER works very poorly. After the first order, a month was waiting for accrual. I made another order, cashback is generally rejected.

The review was translated from Russian using Google Translate. Show original Show translation
10.04.2018

Hello Catherine!

Thank you for your comment. The most common reason for losing cashback on orders from this store is placing orders through the mailing list or from print catalogs through the YVES ROCHER website.

According to the data from your personal account, you have already created an appeal on the issue of cashback rejection. The care manager will review your request and provide a response by the end of the day.

Have a nice day!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
09.04.2018

I also noticed that cashback with Ali is confirmed immediately, as you receive. And from this store for over a month there is no confirmation. It’s strange, because I can’t return the goods anymore. Maybe the reason is the amount of cashback? Minor ones are confirmed immediately.

The review was translated from Russian using Google Translate. Show original Show translation
10.04.2018

Good afternoon!

Thank you for your comment. Indeed, only cashback from Aliexpress is confirmed immediately after confirming receipt of orders, but not always. Sometimes orders from Aliexpress are credited according to the average crediting time. The fact is that the time for enrollment is necessary not only to check whether you will return the order or not, but also on the confirmation process and other technical issues that may arise during the processing of the order.

According to the data from your account, the cashback for the order has already been credited to the balance. If you have any questions - write.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
01.04.2018

I don’t know what the problem is, but when you try to make an order through the store, the site constantly crashes! There is no such link on a regular link.

The review was translated from Russian using Google Translate. Show original Show translation
02.04.2018

good day, Elena!

Thank you for your feedback. To fix this error, disable third-party extensions and close the tabs in the browser from which you are trying to place an order.

If you still have additional questions, please contact the care service. Our managers will help you deal with them.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
31.03.2018

Just ugly cashback accrual! I made 3 orders on February 16, one canceled the store, the second cashback didn’t go right away - I didn’t write anywhere, the third one was rejected, although I was bought out and I created an appeal 1294343. As a result, nothing was credited. Total minus 2 purchased orders. And I have already noticed such a pattern - when the cache is increased - they reject it for sure. Cheating!

The review was translated from Russian using Google Translate. Show original Show translation
01.04.2018

Hello, Victoria!

Thank you for your feedback. We are very sorry that we encountered unpleasant difficulties in obtaining cashback.

We have analyzed your calls to the care service. For all orders, except for the rejected cashback for order No. 198390351, we credited funds to your balance.

According to the data from the appeal No. 1294343, our application is still being processed. To clarify the situation, we created a new appeal through your personal account, section "Help". We will try to solve this misunderstanding.

Good evening to you!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
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