Hello, Victoria!
You should not focus only on reviews, because each situation is individual, and the reasons for not charging cashbacks are different.
The number of confirmed orders of YVES ROCHER does not allow us to doubt the reliability of partners.
Your purchase did not appear automatically in your account, so we turned to partners to find out the reason and help. The manager will contact you after receiving a response. We are waiting together :)
Respectfully,
LetyShops team