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Don't forget about Cashback rules and advices

Purchases at ВелоСклад with cashback in Belgium

Time for crediting cashback
Average waiting time for cashback: 18 days
This time is necessary for the store to confirm that the order was received and won't be returned. Cashback is often confirmed sooner.
Maximum waiting time for cashback: 25 days
If the rules for purchases with cashback haven't been violated and the item hasn't been returned to the seller, cashback will be credited no later than this period.
Information and conditions

Reviews on ВелоСклад (26)

We want opinions to be useful for you and other visitors.
Therefore, we do not publish reviews that:
• contain advertising
• contain obscene language
• are non-informative (only star rating or a few words)
21.03.2019
Great store, nice communication with consultants. I took the bike for the first time. All credited in full, waited almost a month. Thank you everyone is pleased!
The review was translated from Russian using Google Translate. Show original Show translation
10.01.2019
Great store with the lowest prices and quality service. Everything is credited in full. Thanks to all.
The review was translated from Russian using Google Translate. Show original Show translation
04.07.2018

I ordered for the first time, and only half paid the cashback.

The review was translated from Russian using Google Translate. Show original Show translation
15.07.2018

Hello, Ivan!

Thank you for informing.

We created a call to the care service to help you figure this out. We will be glad to receive information about the order on the "Help" - "My Calls" tab.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
11.06.2018

For some reason, they confirmed half the cashback (as for a regular customer), although I ordered it for the first time.

The review was translated from Russian using Google Translate. Show original Show translation
12.06.2018

Hello, Vyacheslav!

Thank you for your feedback. We are sorry that the cashback for your order was credited incorrectly. However, do not be upset, we will help to resolve this issue. The care manager will be back with an open call response throughout the day.

Thank you for shopping with us.

Have a nice day!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
29.05.2018

Still have not confirmed the order, I have a bicycle for a long time, I ride for more than two weeks, order May 8, the store request to confirm the order.

The review was translated from Russian using Google Translate. Show original Show translation
29.05.2018

Good afternoon!

Thanks for your feedback.

The estimated cashback date for this order is 31.05. The process of crediting cashback is automatic. As soon as the store passes the confirmation, the cashback will be credited.

We want to note that each store has its own average cashback crediting time. You can see the estimated date of confirmation of cashback in your personal account. To do this, hover over the question mark next to the order status.

If the cashback is not credited before the specified date - be sure to inform. We will help to resolve the issue.

Enjoy your bike ride! :)

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
28.05.2018

The store did not confirm receipt of funds, although the payment has long passed and the order has already arrived, the support service takes a very long time.

The review was translated from Russian using Google Translate. Show original Show translation
29.05.2018

Good afternoon, Egor!

Thank you for writing to us. After reviewing your personal account, we noticed that you have already created an appeal to the care service to resolve this issue. The manager will return with a response within a day.

Thank you for shopping with us.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
12.05.2018

We cut half the cashback. Although ordered the first time. Why accrued half is incomprehensible. (((

The review was translated from Russian using Google Translate. Show original Show translation
12.05.2018

Good afternoon, Anastasia!

Thanks for the comment. After analyzing your account, we noticed that you have already created an appeal to the care service to resolve this issue. The manager answered and expects information from you in order to resolve the issue as soon as possible.

Please answer our manager.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
10.05.2018

The order was received, and the cashback was rejected, although it is visible on the bike storage site.

The review was translated from Russian using Google Translate. Show original Show translation
10.05.2018

Good afternoon, Roman!

Thank you for your comment. We see that you have already created an appeal to the care service and your question was taken under control by manager Anna. The manager expects a response from you to help as soon as possible.

If you have any questions - write, we are always open to dialogue.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
04.04.2018

All perfectly! Great at home, cashback on the account, thank you all!

The review was translated from Russian using Google Translate. Show original Show translation
26.02.2018
He planned to buy the most ordinary city bike for himself in the bike store. But in the end, literally crush on Schwinn Suburban. Not the most budget model. But firstly, they had a promotion and a discount on it stood at 26%, and secondly, he thought that he had not made gifts for himself for a long time. In general, as far as I talked with the seller, I realized that stocks are common here. I would have known before, I would have already bought a bike here for myself. Gentlemen, where is your advertisement?)
The review was translated from Russian using Google Translate. Show original Show translation
09.02.2018

They call from the store Velosklad with the question the first time you order from our site or not ???? Well second! Well, as it turned out, it means that we cut the cashback to half. I would say that the first would get everything. Very bad. 4.4 percent is written on the website of the Velosklad store. But if you re-ordered, not even this year, then 2.2. And I bought on the site not from the personal account of a registered user. Like this !!!!

The review was translated from Russian using Google Translate. Show original Show translation
27.10.2017
Booked a bike! The driver is polite, told everything and showed, the bike as a whole is also satisfied! But, the driver gave a coupon, asked to leave a review and for it 309 p. They left a review, they didn’t put the money) A trifle, but it is unpleasant when they do not fulfill their promises.
The review was translated from Russian using Google Translate. Show original Show translation
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