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Don't forget about Cashback rules and advices

Purchases at tutu.ru with cashback in Belgium

Waiting time for crediting cashback
Average waiting time for cashback: 11 days
This time is necessary for the store to confirm that the order was received and won't be returned. Cashback is often confirmed sooner.
Maximum waiting time for cashback: 35 days
If the rules for purchases with cashback haven't been violated and the item hasn't been returned to the seller, cashback will be credited no later than this period.
Information and conditions
3.25% За оплаченный заказ автобусного билета (сумма кэшбэка не более 390 рублей)
160rub За оплаченный заказ тура на сумму от 25001 рубля
195rub За оплаченный заказ ж/д билета на сумму от 14981 рубля
195rub За оплаченный заказ автобусного билета на сумму от 10001 рубля
325rub За оплаченный заказ Авиа - билета на сумму от 50001 рубля
0.8% За оплаченный заказ ж/д билета от стоимости бронирования (сумма кэшбэка не более 384.6 рублей)
0.95% За оплаченный заказ тура от стоимости бронирования (сумма кэшбэка не более 308.75 рублей)
0.65% За оплаченный заказ Авиа - билета (сумма кэшбэка не более 325 рублей)

Стоимость билета после перехода с нашего сервиса может отличаться от стоимости при прямом входе на сайт tutu.ru.

 

Кэшбэк не начисляется за заказы, сделанные в мобильном приложении tutu.ru (Android или iOS).

Reviews on tutu.ru (103)

Reviews with questions are not published as well. To receive an answer to your question please create a request to our Customer care support.

We would like your feedback to be useful for you and other visitors.
Therefore, we do not publish reviews that contain:
• advertising or obscene language;
• useless duplicated information;
• only a star rating or just a few words.
09.07.2018

Hello. No cashback was accrued for the purchase of railway tickets purchased on 07/09/2018

The review was translated from Russian using Google Translate. Show original Show translation
21.07.2018

Maxim, hello!

Thank you for reporting non-accrual.

Several factors can affect the loss of cashback, including: the operation of third-party extensions in the browser, visiting other sources during the purchase, the use of third-party discounts, promotional codes or violation of the conditions of the store.

To help you understand this issue, we have created an appeal No. 1381121 to the care service.

We will be glad to receive information about the order on the "Help" - "My Calls" tab.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
15.06.2018

Hello. No cashback for the purchase of train tickets purchased on June 8, 2018

The review was translated from Russian using Google Translate. Show original Show translation
16.06.2018

Hello, Elena!

Thank you for writing.

To help in this situation, we have created a call to the customer care service on your behalf. You can answer through the "Help" section, the "My contacts" tab.

We will be grateful for your assistance.

Have a good day!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
15.06.2018

Hello! I want to thank the LetyShops team for their attention to us. At tutu.ru, I often order tickets for myself and my colleagues. Cashback always appears the next day after paying for tickets and is immediately available for withdrawal. I haven’t tried to shoot yet, but I am very pleased with the service.

The review was translated from Russian using Google Translate. Show original Show translation
15.06.2018

Hello, I bought two train tickets, cashback accrued four days later, which was very pleased, thank you.

The review was translated from Russian using Google Translate. Show original Show translation
14.06.2018

I purchased 06/12/2018. ticket for the Pobeda airline flight from Surgut to Moscow on July 5, 2018. Order No. A1806340252757. And also ordered train tickets Moscow - Kiev. Order No. 74680903787290. Cashback was activated but for some reason was not credited. (not even waiting)

The review was translated from Russian using Google Translate. Show original Show translation
26.07.2018

Hello, Glory!

Thanks for the feedback. To understand why a cashback was not recorded for the order in tutu.ru, we created an appeal to the care service No. 1365522 from your account. You can answer manager's clarifying questions through the "Help" - "My appeals" section.

Together we will definitely solve this issue.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
09.06.2018

Hello! 06/07/18, bought 2 tickets for the train St. Petersburg-Helyulya 753 rubles. 20 kopecks .. Cashback has been activated. But for some reason it is not charged. Here is a link to a paid check https://yadi.sk/i/BdD4pFPQ3XZsGm

The review was translated from Russian using Google Translate. Show original Show translation
11.06.2018

Good afternoon, Maria!

Thank you for your comment. We see that you have created an appeal to the care service and your question has already been resolved.

Our recommendations will help you get cashback automatically for future orders, as well as information on the page of each store.

Help will be needed, be sure to write.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
05.06.2018

No cashback for purchasing airline tickets.

The review was translated from Russian using Google Translate. Show original Show translation
05.06.2018

Hello, Alexey!

Thank you for your feedback.

We ask you not to worry ahead of time. Usually cashback is fixed during the day. If the funds do not appear on your balance sheet - be sure to write to us. To do this, you can follow this link: https://help.letyshops.ru/hc/en/requests .

There will be questions - write, we will be happy to answer.

Have a nice evening!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
04.06.2018

Good evening! For the purchase of railway tickets, the tickets purchased on 01.06 were credited, but for the purchase on 03.06 - no (((

The review was translated from Russian using Google Translate. Show original Show translation
11.06.2018

Good afternoon, Svetlana!

Thank you for your comment. We highlight several factors that may lead to non-accrual of cashback. They are described in more detail in the cashback purchase rules . Additional conditions (if the store has one) can be found on the page of each store on our website.

On your behalf, we have created a call to the care service. Cashback has already successfully replenished your balance.

Have a nice day!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
03.06.2018

Not accrued cashback for the purchase of train tickets

The review was translated from Russian using Google Translate. Show original Show translation
04.06.2018

Good afternoon, Sophia!

Thank you for writing to us. To resolve this issue, we created a call to the service on your behalf. You can answer the appeal through your personal account, section "Help".

Waiting for your reply.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
01.06.2018
Good afternoon! To begin with, I was pleasantly surprised about the work of the tutu.ru website with the service. Therefore, I decided to take advantage of the offer. Satisfied with the result, i.e. cashback received in less than a week. Thank you so much! Respectfully!
The review was translated from Russian using Google Translate. Show original Show translation
30.05.2018

The cashback for the purchase of train tickets did not pass.

The review was translated from Russian using Google Translate. Show original Show translation
31.05.2018

Hello, hello!

Thank you for your feedback.

We have great news! The cashback for ordering tickets is already displayed in your account with the status of "Pending". As a rule, cashback is fixed within a day from the moment of registration.

There will be additional questions - write. Have a good mood!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
28.05.2018

Good afternoon, I paid for the bus tickets, the cashback was not credited. There is a transition to the site in History.

The review was translated from Russian using Google Translate. Show original Show translation
29.05.2018

Good afternoon!

Thank you for writing. It’s nice to inform you that the cashback on order was successfully displayed in your personal account. Usually orders are fixed within 24 hours.

If you have any questions or suggestions - write. Have a nice shopping! :)

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
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