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Don't forget about Cashback rules and advices

Purchases at tutu.ru with cashback in Belgium

Waiting time for crediting cashback
Average waiting time for cashback: 11 days
This time is necessary for the store to confirm that the order was received and won't be returned. Cashback is often confirmed sooner.
Maximum waiting time for cashback: 35 days
If the rules for purchases with cashback haven't been violated and the item hasn't been returned to the seller, cashback will be credited no later than this period.
Information and conditions
3.25% За оплаченный заказ автобусного билета (сумма кэшбэка не более 390 рублей)
160rub За оплаченный заказ тура на сумму от 25001 рубля
195rub За оплаченный заказ ж/д билета на сумму от 14981 рубля
195rub За оплаченный заказ автобусного билета на сумму от 10001 рубля
325rub За оплаченный заказ Авиа - билета на сумму от 50001 рубля
0.8% За оплаченный заказ ж/д билета от стоимости бронирования (сумма кэшбэка не более 384.6 рублей)
0.95% За оплаченный заказ тура от стоимости бронирования (сумма кэшбэка не более 308.75 рублей)
0.65% За оплаченный заказ Авиа - билета (сумма кэшбэка не более 325 рублей)

Стоимость билета после перехода с нашего сервиса может отличаться от стоимости при прямом входе на сайт tutu.ru.

 

Кэшбэк не начисляется за заказы, сделанные в мобильном приложении tutu.ru (Android или iOS).

Reviews on tutu.ru (103)

Reviews with questions are not published as well. To receive an answer to your question please create a request to our Customer care support.

We would like your feedback to be useful for you and other visitors.
Therefore, we do not publish reviews that contain:
• advertising or obscene language;
• useless duplicated information;
• only a star rating or just a few words.
16.09.2018
Got cashback 325 rubles) Very polite managers! Helped solve the problem)
The review was translated from Russian using Google Translate. Show original Show translation
06.09.2018
I have repeatedly used this service. The menu is clear and concise, the prices are the best and there are many options. Still a bigger cashback) and change the columns "travel time" and "arrival", otherwise I almost made a mistake with the time of arrival in Moscow in order to catch the plane before the departure.
The review was translated from Russian using Google Translate. Show original Show translation
03.09.2018

I am satisfied.

The review was translated from Russian using Google Translate. Show original Show translation
10.08.2018

It’s unfortunate that such a low cashback level. You buy tickets for 31k, cashback - 214 rubles.

The review was translated from Russian using Google Translate. Show original Show translation
10.08.2018

Good afternoon, Marina!

Thank you for writing. The percentage of return from tutu.ru depends on which ticket service you purchased. For airline tickets and the purchase of tours, a fee is provided at a rate of 0.65%. If your purchase belongs to another category, be sure to write. We will try to understand the issue.

Have a good weekend!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
09.08.2018
We bought train tickets Moscow - Volgograd and back, a cash back appeared during the day for round-trip tickets. Enrolled within a week, very nice :) And so, the "tutu" site is convenient, you can always choose the suitable option for yourself, everything is scheduled and it is clear what where.
The review was translated from Russian using Google Translate. Show original Show translation
08.08.2018

Hello! I did not accrue cashback for purchased tickets 06/30/2018, more than 35 days have passed.

The review was translated from Russian using Google Translate. Show original Show translation
28.08.2018

Hello, Alexander!

Thank you for your feedback.

It is unfortunate that the cashback was not fixed in your personal account. After checking the information in your personal account, we noticed that the transition to the tutu.ru store is not displayed for 06/30. In his absence, the partners do not see that the buyer came from us, and do not provide rewards for the order. We recommend installing our extension. It will remind you to activate cashback.

For a detailed consideration of the issue, an appeal to the care service was created. You can familiarize yourself with it on the tab "Help" - "My appeals".

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
07.08.2018

the cashback for acquiring a train ticket was not even recorded anywhere, although the browser extension itself activated and redirected back to the page. I bought through tutu.ru

The review was translated from Russian using Google Translate. Show original Show translation
21.08.2018

Hello, Vladimir!

Thank you for reporting the loss of cashback.

It is important for us to help you resolve this issue. Therefore, an appeal to the care service has been created from your account. We hope to receive information on the order in order to understand the situation in detail.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
06.08.2018

Of the three ticket purchases, cashback was credited for only one, offensively. there is an extension on the computer, it activated at the time of purchase but apparently not fate

The review was translated from Russian using Google Translate. Show original Show translation
20.08.2018

Hello, Olesya!

Thanks for the information provided.

Losing cashback is unpleasant for us. It is important for us to identify the factor that affects the non-accrual of cashback, and eliminate it. To this end, we have created contacting worries. You can familiarize yourself with it and give an answer in the "Help" - "My appeals" section.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
04.08.2018
Fine!
The review was translated from Russian using Google Translate. Show original Show translation
31.07.2018

Hello, I bought train tickets 07/30/2018 from St. Petersburg to Moscow and back Sapsan, order 75680942622715 and 75480942621282, cashback was activated, but the order was not credited.

The review was translated from Russian using Google Translate. Show original Show translation
09.08.2018

Eugene, hello!

Thank you for your comment.

There are a number of factors that affect the loss of rewards. We created a call to the care service to help you figure this out. We will be glad to receive information about the order on the "Help" - "My Calls" tab.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
16.07.2018

I purchased 07/10/2018. ticket for the airline’s flight from Arkhangelsk to St. Petersburg on July 14, 2018. Order A1807348922115. Cashback was activated but for some reason did not enroll. (missing pending)

The review was translated from Russian using Google Translate. Show original Show translation
26.07.2018

Good afternoon, Anastasia!

Thank you for writing to us and reporting the non-accrual of cashback.

We really want the use of the service to be comfortable for you and bring only pleasant emotions.

It is important for us to help understand the reason for the loss of rewards. However, without your help we can not cope. An appeal # 1385127 to the care service was created from your account. You can answer the appeal through the "Help" section of your personal account.

Feedback will be appreciated.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
13.07.2018

Hello, I bought a ticket 07/13/2018 cashback did not accrue, for the purchase of a train ticket.

The review was translated from Russian using Google Translate. Show original Show translation
29.07.2018

Hello, Ivan!

Thank you for writing about the situation.

In order to help, we created a call to the customer care service. You can familiarize yourself with the appeal and give an answer in the Help section of the Personal Account - My Contacts section. We will wait for feedback.

Have a wonderful day!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
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