Hi.
We are sorry that you faced such a situation.
For the cashback to be credited, it is necessary to make the purchase after going to the store from LetyShops. You can find other tips to reduce the risk of losing cashback at: https://letyshops.com/en/shopping-rules.
We see that you have created a new request, please follow its status. If you have any questions, don't hesitate to contact us through the Help section of your account. We are always ready to help you;)
Sincerely,
LetyShops team