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Don't forget about Cashback rules and advices

Purchases at Sephora RU with cashback in Belgium

Time for crediting cashback
Average waiting time for cashback: 30 days
This time is necessary for the store to confirm that the order was received and won't be returned. Cashback is often confirmed sooner.
Information and conditions

Reviews on Sephora RU (16)

We want opinions to be useful for you and other visitors.
Therefore, we do not publish reviews that:
• contain advertising
• contain obscene language
• are non-informative (only star rating or a few words)
08.08.2019
Many thanks to the support for helping to get cashback! This is my favorite store, it has a lot of brands and a generous loyalty program, I save a lot of money with it.
The review was translated from Russian using Google Translate. Show original Show translation
11.07.2019

She made the order on July 9, 19, received the order on July 11, 19, there is a check paid through Sberbank online, there is a transition in the application, but the cashback was not even displayed in the profile. Periodically, some people do not receive cashback when buying in some stores. All the time writing to the support service is also annoying. Somehow the platform does not work clearly.

The review was translated from Russian using Google Translate. Show original Show translation
12.07.2019

Good day!

Non -compliance with the conditions of the store and violation of the purchase algorithms with cashback can influence the fixing of the order information.

Noticed, you applied to the online chat and an appeal was created on your behalf. The manager will help to understand the situation in more detail :)

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
06.06.2019

I made two orders, I did not appear for one cashback. Although there are transitions.

The review was translated from Russian using Google Translate. Show original Show translation
12.06.2019

Good day!

We will be happy to help you figure it out. Already created an appeal # 1655463 to the service of care on your behalf. To respond to the appeal, go to your account, section "Help". Additionally, the letter was sent to your email address.

We wait ;)

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
11.05.2019

It has already been a few days after ordering, and the cacheback is still not displayed.

The review was translated from Russian using Google Translate. Show original Show translation
17.05.2019

Good afternoon, Catherine!

Thanks for the comment.

It is a pity that this situation occurred. We have already created an appeal to understand the reason for losing cashback and help. Please reply to the manager through the mail or sections of the personal account "Help", "My treatment".

We will wait for your message.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
18.04.2019

Good day! 04/17/2019 I made an order, it is not displayed, it can be seen only in the transitions that visited the site.

The review was translated from Russian using Google Translate. Show original Show translation
27.04.2019

Good day!

Thanks for the comment.

Ksenia, be sure to help in resolving the issue. In order to understand the situation in more detail, we created an appeal to the care service. Please reply to the manager through the mail or sections of the personal account "Help", "My treatment".

We welcome feedback :)

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
16.04.2019

I made an order from this store 2 times, no cash back was charged

The review was translated from Russian using Google Translate. Show original Show translation
04.05.2019

Hello, Alice!

Thank you for writing.

Do not worry, we can help in this situation. To do this, create a call to the care service on your behalf. You can reply via the "Help" section of your personal account or by email at support@letyshops.com.

We will wait for feedback.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
17.03.2019

I made my order 12/14/2018, 3 months have passed. I still can not accrue cashback

The review was translated from Russian using Google Translate. Show original Show translation
18.03.2019

Good afternoon, Lisa!

Thanks for the comment.

Unfortunately, sometimes there are cases of losing cashback.

To understand the situation and get a commission for the order, we submitted a request to partners. Since we cooperate not directly, but through a special program, waiting for a response is delayed.

The manager keeps the question under control and will contact as soon as there is information.

Have a nice day! :)

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
13.03.2019

Yesterday I made a cashback order and was not displayed. And so it was already 2 times, thanks LetyShops charged from their funds.

The review was translated from Russian using Google Translate. Show original Show translation
13.03.2019

Hello, Xenia!

Thanks for the feedback.

In order to understand in more detail the reasons for losing cash back, we sent a request to partners. Manager Inna will inform you about the result as soon as the information appears. We hope this will not happen again.

Have a nice shopping! :)

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
09.02.2019

Horrible store, bought 2 orders 03/02/19, cashback hanging in anticipation of 01/29/19. On the site sephora.ru is the status delivered. What is the point of waiting so long for a cashback?

The review was translated from Russian using Google Translate. Show original Show translation
09.02.2019

Hello, Elizabeth!

Thanks for the comment.

Each store with which we cooperate has a specific timeline during which order information is processed. For Sephora store, the waiting time is 30-45 days from the date of purchase.

If there are delays in confirmation, you can always contact our customer service. Managers will be happy to answer and help in any situation.

Have a nice day!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
06.02.2019

Cashback is not displayed after ordering.

The review was translated from Russian using Google Translate. Show original Show translation
15.02.2019

Anton, good afternoon!

Thanks for the feedback.

We always try to help our users in any situation. In order to sort out your question, we created an appeal on your behalf through your personal account, the "Help" section. You can answer in this section, in the "My downloads" tab.

We will wait for information on the order.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
28.01.2019

I join the negative reviews about the store. The order was made 12.26.18g. Cashback in the "waiting" with 27.12. The order was purchased on 01/04/19, the money was not credited. Already bothers to "beg" in stores promised cashbacks.

The review was translated from Russian using Google Translate. Show original Show translation
29.01.2019

Lyudmila, hello!

Thanks for the comment.

We ask you not to worry, cashback will definitely come back.

Enrollment takes place automatically on the basis of data transmitted by partners. The store needs time to check the order and transfer the reward.

In the case of this store, the calculation is based on the average cash-transfer time. Information is available on the store page. Approximate maximum timeframe is 45 days.

Let's wait together until 09.02.19. If the cashback does not go to the balance, the care manager will contact you in open request # 1547802 and help resolve the issue.

There will be additional questions - be sure to write.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
06.01.2019

Cashback was not displayed on two orders. The support service promptly worked and credited him, but judging by the reviews, the cashback at this store without interventions is not credited.

The review was translated from Russian using Google Translate. Show original Show translation
08.01.2019

Good day!

Thank you for sharing your opinion.

We value cooperation with our users. Cashback failures are unpleasant for us. In the appeal we make every effort to understand the issue and solve it.

Finding the reason for losing cashback is not always possible on your own. In such cases, we turn to affiliate programs through which we work with stores. We hope for a positive response from partners. As soon as there is news, we will inform in open circulation # 1515989.

If you have any questions, write. We will be happy to answer.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.