Good afternoon, Alina!
Thanks for the feedback.
Orders are awhile with some status, as partners need time to process the purchase information and transfer it to us. The waiting time can be found on the store page. You can independently check the date of enrollment if you hover the mouse over the question mark, which is located opposite the order in your account.
For Reebok, the average enrollment time is 70 days. We hope that in the near future we will receive confirmation, and cashback will replenish your balance.
PS The care service, which you can contact through the "Help" section, is really always ready to help in resolving the issue.
There will be questions - write. Upcoming holidays! :)
Respectfully,
LetyShops team