Good afternoon, Yaroslav!
Sometimes, purchase data does not enter our system. This can be influenced by various technical factors.
When information about an order is lost, the store does not transfer to us the reward from which the cashback is generated. We are always ready to understand the reasons and help.
During processing, we learned the reason for the loss. The manager informed her in the appeal.
We tried to rectify the situation. When calculating a bonus that corresponds to the expected cashback, we wanted to support, because we know that you were planning a profitable purchase.
To avoid such cases, we recommend paying for future orders in all stores with a card without additional loyalty programs.
Yours faithfully,
LetyShops team