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Don’t forget about Cashback shopping rules

Purchases at МТС with cashback in Belgium

Waiting time for crediting cashback
Average waiting time for cashback: 40 days
Maximum waiting time for cashback: 80 days
Information and conditions
3.9%
За оплаченный заказ из категории Аксессуары (без Apple)
1.95%
За оплаченный заказ из категории Фитнес-браслеты, Умные часы (без Apple)
1.55%
За оплаченный заказ из категории Планшеты (без Apple)
1.35%
За оплаченный заказ из категории Смартфоны (без Apple)
0.75%
За оплаченный заказ из категории Apple
0.75%
За оплаченный заказ из остальных категорий

Заказы при пересечении с программой лояльности Тинькофф будут оплачиваться по ставке 0.5% вне зависимости от категории товаров.

 

Кэшбэк не начисляется или будет отклонен:

- за покупку тарифов, симкарт и пополнение счета;

- за 5 и более выполненных заказов, оформленных онлайн в течение календарного месяца с одного номера телефона (отклонится кэшбэк за все заказы);

- в случае, если четыре выполненных заказа суммарно содержат более четырех смартфонов (отклонится кэшбэк за все заказы);

- за заказы B2B (оформленные на юр.лицо);

- за заказы, выкупленные в течение 15 минут после оформления.

 

Обратите внимание:

- сумма заказа и кэшбэка может изменяться в ходе обработки и будет правильно отображаться после подтверждения заказа;
- чтобы получить кэшбэк, необходимо оформить заказ сразу после перехода с сайта LetyShops, не закрывая браузер.

Reviews on МТС (78)

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11.09.2018

In August 2018, I made purchases at MTS for a total of more than 1,100,000 rubles. In total, 25 purchases of expensive smartphones were made. What do I understand? The average time to wait for a cashback of 30 days is really average. All confirmations from MTS come on a certain day. Purchases from 1.08 and from 13.08 were credited on the same day. Relatively 1.08, about 40 days passed. The most interesting thing is this. Half of the cashbacks were rejected. Although all purchases were made by the same card in the same stores (as a rule, if you look at the days when I was shopping). - I bought the orders. - All of them were displayed in my purchases on Letishops. - An employee of the MTS online store confirmed that I bought everything based on them. - According to the MTS website, orders were purchased. But they were rejected. Inexplicably.

The review was translated from Russian using Google Translate. Show original Show translation
12.09.2018

Good afternoon, Sergey!

Thank you for sharing your shopping experience at MTS.

In the description of the store on our website, the average time for crediting cashback is really indicated. Therefore, cashback can be credited both earlier and later. Based on numerous analyzes and tests, we can note that the maximum term is the average term * 1.5.

On the issue of cashback rejection, you have already opened an appeal to the customer care service. We will turn to partners and try to find out the cause of the situation. As soon as the answer arrives, we will inform you.

If you have any questions about the service, please contact.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
21.08.2018

HOW IT EXPECTED ....... here I was 99% sure that there would be a swing with this store))))))) I made an order according to the standard procedure .... I went and took it and paid ... the cashback accrued Did not happen....

The review was translated from Russian using Google Translate. Show original Show translation
22.08.2018

Good afternoon, Denis!

Thanks for the comment.

There are several factors that influence cashback accrual. Most often, the reason why the cashback may not be displayed is the failure to comply with the rules and features of the store. Sometimes the reason for the loss is in the device from which orders are issued. Since third-party programs, some functions of antiviruses, and even viruses can affect the fixing of cashback. We can only warn our users about them and give advice. This is exactly what we did in the cashback purchase rules.

For our part, we are always trying to find out the reasons for the loss of reward, so that in the future all cashbacks are successfully recorded automatically. Therefore, we clarify information about the shopping process, and also send requests to partners in order to try to find out the reason for non-payment and to clarify the possibility of recovering cashback.

We see that you have already created an appeal to the care service to resolve this issue. The manager took control of your appeal and will respond to it within a day.

If you have any difficulties or questions - please contact. We will be happy to help.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
14.08.2018

I just made an order on the site .. Transitions are displayed, but cashback for the purchase is not credited.

The review was translated from Russian using Google Translate. Show original Show translation
02.09.2018

Good afternoon!

Thank you for your feedback.

As a rule, cashback for a purchase is fixed within 24 hours from the moment of placing the order. Unfortunately, the information on your order was not transferred to our system. To resolve the issue, we created an appeal to the care service. We will be glad to receive your answer on the tab "Help" - "My appeals". It is important for us to find out the reason for the lack of cashback in order to prevent such cases in the future.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
04.08.2018

I registered with them, I paid for the Internet and TV for the phone --- they all came from them honestly believe me 200%

The review was translated from Russian using Google Translate. Show original Show translation
25.07.2018

The same situation. I made a purchase 07.24.2018 cashback was not credited and did not appear.

The review was translated from Russian using Google Translate. Show original Show translation
09.08.2018

Good afternoon, Oleg!

Thank you for your comment.

To solve this issue and find the reason for losing the cashback, we created an appeal to the care service. With your assistance, we will be able to understand everything in detail. We are waiting for your answer in the tab "Help" - "My contacts".

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
14.07.2018

I made a purchase 13.07,2018 cashback not accrued.

The review was translated from Russian using Google Translate. Show original Show translation
25.07.2018

Eugene, hello!

Thank you for reporting non-accrual.

Several factors can affect the loss of cashback, including: the operation of third-party extensions in the browser, visiting other sources during the purchase, the use of third-party discounts, promotional codes or violation of the conditions of the store.

To help you understand this issue, we have created a request No. 1383684 to the care service. We will be glad to receive information about the order on the "Help" - "My Messages" tab.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
25.06.2018

When buying at 41800 rubles. Counted the cache 230.05 rubles. Let me choke and I will not deduce.

The review was translated from Russian using Google Translate. Show original Show translation
25.06.2018

Hello, Alexander!

Thanks for your feedback. We understand that perhaps the cashback was not accrued at the interest rate you were counting on.

The fact is that there are stores that provide rewards for orders at a fixed cashback rate, and there are those that provide cashback at interest rates, which depend on the categories of goods.

We always publish the breakdown of bids by category on the store page on our website so that our users are not misled. The cashback rate in this store depends on the categories of goods, and can range from 0.5 to 2.5%.

In addition, we contacted you through your personal account, section "Help", to check the relevance of the accrual.

We are waiting for information from you. Have a nice day!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
22.06.2018

Addition to my post above. Letishops support works in favor of the client, it’s good, the issue is resolved, as I understand it, we listed the cache from myself as a bonus. Why it doesn’t work automatically and the transition from this resource is not even noted is not yet clear. Well, at least the amounts were small. Total 1 star MTS for the fact that in a normal way it is not clear how to get the cache, 5 stars for the Letishops system for support work, on average three are obtained, since the money is received based on the results. :-) But I would certainly like to receive them automatically, without negotiating with support, especially if in the future the amounts will be larger.

The review was translated from Russian using Google Translate. Show original Show translation
22.06.2018

Hello!

Thanks for the feedback. Glad to help you :)

Perhaps the reason for the loss of cashback was the use of promotional codes for a discount. We will definitely clarify the information about the effect of the promotional codes that you applied with our partners.

As soon as we get the answer, we will write in open circulation.

If you have any questions - please contact.

Always happy to help.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
21.06.2018

Cashback was not credited or even displayed. From June 19, 2018 I contacted the support team but except for "thank you for writing to us," they didn’t answer anything reasonable.

The review was translated from Russian using Google Translate. Show original Show translation
21.06.2018

Andrey, good afternoon!

Thank you for your comment.

We will certainly try to help in this situation. To resolve the issue, please send a screenshot of the order from the personal account of the store in the requested format. With this document we will turn to partners to find out the cause of the difficulty.

Awaiting your reply. Have a nice day!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
18.06.2018

Does not work. I ordered several times in both Russian and foreign stores. Then twice by the rules I went to the store from here, the cache did not even appear. This store is not working.

The review was translated from Russian using Google Translate. Show original Show translation
19.06.2018

Good afternoon!

Thank you for the comment.

It is very important for us to understand the situation and help you. To resolve the issue, we created an appeal to the customer care service on your behalf.

You can find the appeal by clicking on the link: https://help.letyshops.ru/hc/ru/requests . Thanks in advance for your reply.

Have a nice day!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
11.02.2018

12/23/17, in the MTS salon at Kamensk-Uralsky St. Suvorov 24 I purchased the phone for cash (not through the LetyShops service). Sergey Belinsky, a specialist, promised a cashback return of 1600, for this it was necessary to purchase a SIM card paying 350 rubles for this and an MTS card (I got it as a gift), this whole procedure took an entire hour. The next day, I began to parse the purchase documents and found that there was no receipt on the phone. We went back to the office, by the way, we ourselves with pl. Gorky and we have 2 small children, the youngest is only 3 months old and leaving children with someone is quite problematic. Arriving at the office, the consultant Sergey printed a sales receipt for us on the phone and said wait should come. But not in 5 days, not in a month, the cashback did not come. 01/21/18 again I went to find out where my promised cashback the same consultant looked in his program and said that on this day my phone was not sold (bring all the documents with the box), went home for a box and a sales receipt. We looked at the program and found a sale all the same and said that we need to write a complaint, because employee forgot to apply the action. The head of the office made a complaint and said wait for cashback within 7 business days. 2 weeks passed and they didn’t enroll, they arrived on 02/05/18 at 12 o’clock and they are closed on the account and can’t help me, they said to me that I have 2 young children and I can’t go there constantly (literally) "Now come, come again after 2 ". Today we arrived at the office again, looked at the response to the complaint and said that they refused me, because these are my problems that they promised me there (but it was impossible to call me and say the solution by phone). As a result, I spent so much time empty, paid 350 for a sim card, as it turned out I still had to stay MTS bank 199 rubles for a card (which they allegedly gave me) and the attitude towards customers was terrible !!! I do not advise anyone to contact this salon, especially this specialist.

The review was translated from Russian using Google Translate. Show original Show translation
07.09.2017
I bought iPhones for my colleagues via MTS, rejected the cache all, began to find out, asked to provide checks, I’m not going to run around and ask friends for a check ashamed, the flood said that you ordered MTS through your personal account, but the whole thing was that I went through personal account letishops chose pay. In order to make an order, registration in the MTS personal account is not necessary, and a vicious circle is obtained. I am not happy with such a service.
The review was translated from Russian using Google Translate. Show original Show translation
07.09.2017

Good afternoon!

We are really sorry that the cashback for orders has declined, but don’t worry, we will try to understand this situation and help you.

Confirmation and rejection of the cashback occurs automatically based on the data that the store passes to us. The cashback for an order may deviate if, after its execution, changes were made to the order, namely: a part of the order was purchased, the positions of goods in the order were changed, the delivery method of the order, and other changes.

Also, the order must be placed within one browser session and adhere to the rules for making purchases with cashback .

Sometimes, unfortunately, stores transmit incorrect information about the status of orders, and an erroneous rejection of the cashback occurs.

In order to go to the store and find out the reason for the rejection of orders, we need any confirmation of payment, not necessarily a check, it can be a screenshot of a letter that came to your mail about placing orders. Attach these screenshots in circulation, care managers will try to help you.

We will wait for feedback. Have a nice day!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
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