Hello Valeria!
Thank you for your feedback. We apologize for the error with the name.
All requests are processed in the order they are received in our system.
We are very sorry that you are disappointed with the work of the care service, because we really try to help our users in any situation. Unfortunately, sometimes we have to turn to a third party to resolve the issue, and therefore it may take a little longer to consider the request. But do not worry, the appeal will by no means remain unresolved. As soon as we receive an answer, we will immediately contact you.
We hope for a positive result of our request.
Good evening!
Respectfully,
LetyShops team