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Don't forget about Cashback rules and advices

Purchases at Lookfantastic with cashback in Belgium

Time for crediting cashback
Average waiting time for cashback: 90 days
This time is necessary for the store to confirm that the order was received and won't be returned. Cashback is often confirmed sooner.
Information and conditions

The size of cashback depends on the category of goods and can range from 1 to 5% (the store doesn't make its category rates known to us).

Reviews on Lookfantastic (5)

We want opinions to be useful for you and other visitors.
Therefore, we do not publish reviews that:
• contain advertising
• contain obscene language
• are non-informative (only star rating or a few words)
18.07.2019
When ordering, the cashback was displayed immediately. Confirmed very quickly, no complaints!
The review was translated from Russian using Google Translate. Show original Show translation
22.03.2018

I made an order through the application, the transition is displayed, but the cashback is not displayed.

The review was translated from Russian using Google Translate. Show original Show translation
23.03.2018

good day, Elena!

Thanks for the feedback. Elena, we understand your feelings and share them. It is very important for us that each of your orders is recorded automatically and you receive a reward in the form of cashback. To understand in more detail why the cashback did not appear, we created a call to the care service from your account. You can find the appeal by clicking on "My appeals" in the "Help" section: https://help.letyshops.ru/hc/en/signin

Hope to get feedback and ready to help.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
04.03.2018

Cashback not credited, lost somewhere. The call to the support service was not at all impressive, the inattentive consultant Viktor Semenenko first called me Victor (although I’m Valeria), then I didn’t see the transition to the Lukfantastic website. After my indignation, I rubbed my eyes and apologized, I found and saw everything. As a result, I asked for a bunch of information, asked a bunch of questions, I wrote everything and answered. And silence .... again I ask how things are with my question ... And finally, Victor gave me that I can’t solve the problem, I need to make a request .... waiting 3-4 weeks .... this is Bullying! Prior to this, there were calls for not crediting cashback, replies from operators came quickly and the issue was also resolved very quickly ...

The review was translated from Russian using Google Translate. Show original Show translation
23.03.2018

Hello Valeria!

Thank you for your feedback. We apologize for the error with the name.

All requests are processed in the order they are received in our system.

We are very sorry that you are disappointed with the work of the care service, because we really try to help our users in any situation. Unfortunately, sometimes we have to turn to a third party to resolve the issue, and therefore it may take a little longer to consider the request. But do not worry, the appeal will by no means remain unresolved. As soon as we receive an answer, we will immediately contact you.

We hope for a positive result of our request.

Good evening!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
03.02.2018
Cashback is credited after contacting support. Thank )
The review was translated from Russian using Google Translate. Show original Show translation
31.10.2017
Not once did a lofty fantastic penny cashback confirm. The store is excellent, not cheap, they offer discounts for periods themselves, and there really is no cache of 65 r. with 8000, for example.
The review was translated from Russian using Google Translate. Show original Show translation
31.10.2017

Good afternoon!

Thank you for your feedback. We are sincerely sorry that the cashback for your orders is not credited to the balance. To understand the cause of the error, please leave a request from your personal account, the Help section, care managers will try to figure out the situation and solve the problem.

We will wait for the appeal. Have a nice day!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
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