Purchases at La Redoute with cashback

Good afternoon, Roman!

Thanks for the response.

We want to help in the situation and find out the reason for the rejection of the cashback, so that this does not happen in the future. To do this, create an appeal to the service of care. You can find it and give an answer through the LetyShops personal account in the Help section. We hope for feedback.

Respectfully,
LetyShops team

Hello, Guzel!

Thanks for the comment.

We understand your desire to receive cashback faster.

The waiting time of funds from the La Redoute store can be 60-90 days. You can view the waiting period on the page of each store with which we work, as well as in your personal account. To do this, move the mouse over the question mark near the cashback status.

There will be questions about the service - write. We are in touch and happy to help :)

Respectfully,
LetyShops team

Lydia, good afternoon!

Thanks for the comment.

The cashback amount is initially calculated based on the amount of the order excluding VAT. But during the processing of the order will be recalculated including VAT. Worry not worth it. ;)

There will be additional questions - be sure to write.

Respectfully,
LetyShops team

Good afternoon, Oksana!

Thank you for leaving a wish.

We understand how long our users have been preparing for the sale and selected products. The cashback enhancement feature is designed for 5 orders. Unfortunately, to make any changes there is no technical possibility. Please do not be discouraged, 5 orders will necessarily be credited for the increased percentage of remuneration. Cashback on other orders can be increased Lety-status codes.

There will be questions - please contact.

Respectfully,
LetyShops team

Good day!

Thank you for your wish.

The minimum amount for withdrawal of 500 rubles allows us to take the commission for the transfer of funds, so that users receive a reward in full. Cashback waiting times are based on the terms of cooperation with partners. Each store needs time to process information on the order and transfer it to us.

We hope, having made the first purchase with cashback, you will feel its advantages. There will be questions - write. Always happy to prompt.

Respectfully,
LetyShops team

Good day!

Thank you for your wishes. As soon as an opportunity arises, we will definitely implement them.

The amount to withdraw 500 rubles. optimal in terms of service economics. So we can take a commission for withdrawal, so that our users get cashback in full size, and that our customers use 9 methods of withdrawal.

What swings the timing of cashback on the balance. We would also be very happy if the reward was credited faster. Unfortunately, we cannot influence this. Each store needs some time to process orders and transfer information to us.

If you have additional questions, write! We stay in touch! :)

Respectfully,
LetyShops team

Hello Svetlana!

Thanks for your feedback.

We requested information from partners and received an answer that initially the order amount will be displayed excluding VAT, but during processing (reconciliation) of the order, the amount will be recalculated and the cashback will be credited from the full amount of the purchase.

There will be questions about the service - write. We will be happy to answer and help :)

Respectfully,
LetyShops team

Good afternoon, Tatiana!

Thank you for sharing your opinion.

We understand that the waiting time for cashback is quite long. But still, cashback is successfully credited. We hope your purchases become more profitable.

Warm autumn and good mood :)

Respectfully,
LetyShops team

Hello Anna!

Thanks for your feedback.

Sorry, please, that faced with such an unpleasant situation. A technical error occurred while fixing the order in our system.

There will be questions about the site, difficulties or ideas to improve our work - be sure to write. We are always open to dialogue and happy to respond.

We wish you good mood! :)

Respectfully,
LetyShops team

Good day!

Thank you for reporting the situation.

Unfortunately, the reward may not be credited if coupons were used in the order. Information about this is available on the store page on our website.

It is important for us to analyze the situation in detail and find out the exact reason for losing cashback. For this, a request has been sent to partners on your order. Thank you for the information in the appeal. The Care Manager will check the question and will contact you as soon as the results are received. We sincerely hope for a positive outcome.

Respectfully,
LetyShops team