Purchases at La Redoute with cashback in Belgium

the store is excellent, I’m happy with purchases, but cashback is either credited or not, as you understand. I’m waiting for the last cashback from this store, I don’t even know what will be done or, as always, they will cancel it.

I really like this store, I’ve bought at least 10 years there. I haven’t been going to shopping centers for a long time, traffic jams, tow trucks and crowds are inadequate. People like it because of their quality, I don’t choose some consumer goods, I always consider high-quality things, albeit with a higher price (and minimum body movements, you look through the online progress catalog of the 20-21 century). for example, genuine leather trousers are decent even, you can buy at a discount for 9000, while on other online stores they are about the same for 20 thousand at a discount. the magician is popular, so you need to be prepared, what to put on hold or the goods are sold out, it happened to me like that. I always pay when I receive a card, the return is now quick to the card, through the pick point on Moscow time of day 4 on average. in general, the magician is growing and improving. TAKE PLACE for the Fly Team, well done guys, quickly respond and put caches on all the jambs of different stores, thank them for that! .. just sooo many of us are dissatisfied, for one reason or another, I always have problems with Bonprix, I don’t know what garbage, but cashback does not appear in 9 out of 10 cases, which passes do not spend .. forgot what queues were in the USSR? - you get used to the good quickly and stop noticing changes for the better, you need to be patient

1) La Redoute store. I did not like the store. Medium quality goods (4 sweaters). The attitude of the store towards customers is disrespectful. When I placed the order (with payment), the goods were in stock in the Russian Federation, and after payment the next day, the goods became out of stock and we needed to wait almost 2 months, okay ... After two or three weeks, the store canceled this purchase and returned it money. Tip: pay for goods only upon receipt! 2) KBS LetyShops. The previous team, which for some reason was “reduced”, I really liked. They were active and really helped, maybe that's why they recruited a new “support” team !? Now, LetyShops is NOT number one for me!

Addition / update to my previous review.
La Redoute: 3/5 (did not like the goods and the purchase process - the attitude towards customers is unfriendly (bought one quantity, and after about 14-15 days, quietly, part of the order was canceled and the money was returned);
LetyShops: 5/5 (the process was not fast, but honest!).

I mainly buy expensive things here, the store may refuse to accrue cashback if it considers that the automatic conditions of the promotion are too good for the client, and this is without the use of additional coupons during registration, as it happened, this is a big minus. cashback is charged for too long. the order of July 4, today is August 18, it has not yet been confirmed, I was pleased with the confirmation limit date on October 2 .. hard, .. I can’t withdraw the amount available to add from the next three orders, but what, wait until the new year? ... so set 4, but ended up offended, put a deuce

The store is underestimating the amount of the purchase. I don’t know what this may be connected with (VAT or something else), but this was not the case with other stores.

The store is good in assortment, but not for cashback. 1. The personal account of the store does not reflect the fact that the order is redeemed (give a link to the boxberry or mail resource) and it is almost impossible to prove that it was redeemed in the normal way if paper checks were not preserved (in order to make a note about the redemption of the order, it entered Correspondence with the store: for a long time, to no avail, as a result Letishops paid a bonus). 2. The confirmation is long and (see above) is not a fact that it is successful. Here again, my order hangs and I see no prospects ...

They returned for some reason not all. I don’t know how they calculate these 2 unfortunate% there ...

Thanks to Nastya and the whole team for your increased attention to customers! For so many years of friendship with your team, there has never been a desire to go to any other "cashback", because I always feel care and understanding from you. In La Redoute I order constantly, not a few) there have never been problems with cashback, everything has always been positively resolved.