Purchases at Krauff.store UA with cashback in Belgium
Кешбек нараховується тільки за замовлення з регіонів, в які магазин доставляє замовлення.
Reviews on Krauff.store UA (4)
Therefore, we publish only our customers' reviews.
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Order placed 11 days ago, still not shipped. Impossible to reach them by phone.
Dear Pavel!
Your order is already at the Nova Poshta branch. Please pick it up at a time convenient for you.
Due to high traffic, shipping takes up to 10 days, as stated on our website.
We understand your concerns and apologize for the inconvenience.
Our managers have already contacted you to clarify the details.
Thank you for your patience and understanding!
Sincerely, Krauff Company.
The store does not send orders, it is very difficult to contact them, there is no customer orientation, they do not go to a meeting to resolve the issue - they just wave their hands. If it is convenient for you to wait 3-4 weeks for delivery, then you can order.
Dear Yulia!
We are very sorry that such a situation has arisen. We apologize for the temporary difficulties.
Your order was placed on November 29, 2024, and our manager informed us about the shipment within the stipulated time - approximately 7 working days.
Our managers communicated with you more than once regarding its processing and delivery.
However, due to a significant load, there is currently a delay, which is available on our website.
Regarding your request for a refund, it is already being processed.
Please expect refunds to be credited in the near future.
We sincerely regret that the situation caused you inconvenience, especially if the order was made for a gift.
We apologize and appreciate your understanding.
Sincerely, Krauff.
