Hello, Masha!
To resolve the issue, we contacted you by mail.
You left a question on the page of the Ingosstrakh store, although, as far as we understand, we are talking about the Rosgosstrakh store (a rejected order in your account). We have stopped working with them. Cashback for CTP, according to the conditions of Rosgosstrakh, was not charged. It was provided only for an issued insurance policy for travelers abroad.
We advise you to familiarize yourself with the conditions of the store before placing an order, since they are different. They are placed on the page during the transition.
Respectfully,
LetyShops team