Good afternoon!
Thank you for your feedback. We are sincerely sorry that the cashback for the order did not appear in your personal account.
Indeed, sometimes there is a loss of cashback, it is very important for successful accrual of cashback to adhere to the rules for making purchases with cashback: https://letyshops.ru/pravila
For our part, we turned to the appropriate manager, who is responsible for cooperation with this service, but so far have not received a response. The fact is that we do not work directly with all stores / services, but through affiliate programs, so communication is a bit more complicated.
Do not worry, as soon as we receive an answer on your order, the manager with whom you corresponded will contact you and try to resolve the issue.
There will be questions and suggestions regarding the work of our service, be sure to write. Wish you all the best!
Respectfully,
LetyShops team