Purchases at Hotels.com with cashback in Belgium

Good afternoon!

Olga, the cashback for reservations at Hotels.com is credited to the balance on average 60 days after leaving the hotel. For the convenience of users, they published information on the service page.

Respectfully,
LetyShops team

Good afternoon!

George, have not yet received a commission and confirmation of booking from partners. They have already submitted a request to resolve the issue. The manager keeps the situation under control in circulation.

We are waiting together :)

Respectfully,
LetyShops team

Good afternoon!

Did not receive order information :(
Perhaps there was a violation of the purchase algorithm or the data was not transmitted. We hope that no more such situations will arise and cashback will be credited automatically to the balance. Our recommendations will help in this: https://letyshops.com/shopping-rules .

Respectfully,
LetyShops team

Good afternoon!

Unfortunately, we did not receive the information and the commission for the reservation you made. Several factors could have affected this, including:
- The work of third-party browser extensions;
- the use of promotional codes / coupons from other sites;
- Transition during booking to other pages.

We hope that more of these situations will not happen and cashback for subsequent orders will be recorded in your account.

Respectfully,
LetyShops team

Good afternoon!

Peter, information about transitions to the Hotels.com service is recorded in our system. Information can be checked in your account, section "Orders and finances", "My transitions".

To find out the reason for the loss of cashback, we submitted a request to partners. And so you do not wait, cashback is already credited to the balance :)

Respectfully,
LetyShops team

Hello!

Thanks for the comment.

We sent a request to partners to find out the reason for the loss of cashback. Unfortunately, there is no answer yet. We calculated the maximum possible amount of cashback from the company's funds to support you. We hope to receive confirmation from partners soon to return the remainder of the cashback. As soon as there is news, a care manager will contact you.

Hope for understanding.

Respectfully,
LetyShops team

Leonid, good afternoon!

Thank you for your feedback.

It is important for us to analyze the situations of losing cashback. If the reward has not been recorded on the Orders and Finances tab, the care manager will make every effort to help. You can report the order in open circulation on the "Help" tab.

For each service or store there is a specific procedure for crediting cashback. Confirmation time and other conditions can be found in the store description on our website. For Hotels.com, the average waiting time is 45 days from the date of actual departure from the hotel. The maximum period was not provided, so the cashback can be confirmed both earlier and a little later than average time. We expect information and rewards from partners with you. Perhaps they needed a little more time to process the data.

There will be additional questions - write. Always open to dialogue.

Respectfully,
LetyShops team

Hello Maria!

Thank you for your comment.

We understand how long you wait for crediting cashback for a reservation. Unfortunately, we have not yet received confirmation from partners. Therefore, the request is retransmitted. We hope that the issue will be resolved soon. Our manager will report the results in open circulation. Sorry for the inconvenience.

Respectfully,
LetyShops team