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Purchases at Helptomama with cashback in Belgium

Time for crediting cashback
Average waiting time for cashback: 30 days
This time is necessary for the store to confirm that the order was received and won't be returned. Cashback is often confirmed sooner.
Information and conditions

Reviews on Helptomama (13)

We want opinions to be useful for you and other visitors.
Therefore, we do not publish reviews that:
• contain advertising
• contain obscene language
• are non-informative (only star rating or a few words)
12.04.2019

Since the fall, the cashback has never been confirmed automatically. Either the store divides the orders by 2, or simply rejects it for unknown reasons. Each of my orders has to be written to the support service. Alas, nothing is changing. Keep that in mind

The review was translated from Russian using Google Translate. Show original Show translation
13.04.2019

Hello Daria!

Thanks for the feedback.

Cashback rejection occurs automatically, based on the information that partners transmit. Alas, remuneration to our service is also not paid in this case.

As an experiment, try to pay for a future order with some other card. We, in turn, will also try to understand in more detail and help with the calculation of funds. Please respond to the appeal manager Anastasia.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
29.11.2018

I have the same situation as Sophia and Peter! The order consisted of two items, the courier said that the order was divided into two, because delivery from different warehouses. Therefore, two checks. But only on both invoices the same warehouse address is indicated, and they are printed at the same time, by one person (each time and name are indicated). And cashback decreased from 80 rubles to 9. The guys from the care service very quickly restored the full cashback.

The review was translated from Russian using Google Translate. Show original Show translation
06.12.2018

Elena, good afternoon!

Thank you for sharing your purchase experience with cashback.

We sincerely hope that such situations do not happen again.

There are questions about the service - be sure to write. We are in touch :)

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
16.11.2018

The same situation as Sophia. We have been placing orders in the store since the summer, they didn’t notice right away, they didn’t save the check for several orders, and the cashback was significantly cut. They turned to the store several times, but nothing changed. So be careful and keep a check!

The review was translated from Russian using Google Translate. Show original Show translation
17.11.2018

Good afternoon, Peter!

Thank you for sharing your shopping experience.

The situation is really unpleasant. We noticed in your personal account that an appeal to the care service was open on this issue. Our managers sent a request to partners to find out the details of the situation. Waiting for an answer. As soon as there are results, be sure to let you know in circulation.

If you have additional questions, please write.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
04.09.2018

For more than a year I regularly make orders in this store. Previously, everything worked well and on time, but be careful: the store did not start an honest policy. I didn’t even notice right away .. Scheme: you make an order, for example from 2 positions - cheap and expensive. Expect a good cache backing. The courier arrives, says for some reason they broke it into two checks, does it really matter to you? Well, yes, what difference does it make, I pay. Further, the store changes the amount of cache back, tk. confirms the information that you bought a cheap product, but refused another !! Do not dig: the check is really 2 !! I didn’t save these checks, but I pay with a card and can confirm with an extract from it .. I had it like this 2 or three times until I looked in my account why such a small cache backend. Dear store, be honest. Dear employees of Letuschops, pay attention to the actions of the store .. I can confirm with an extract from my account

The review was translated from Russian using Google Translate. Show original Show translation
23.09.2018

Hello, Sophia!

Thank you for your feedback.

We created an appeal on your behalf to understand in more detail. Unfortunately, we have not received your answer.

Sophia, be sure to let me know if this happens again. We will do our best to understand this situation.

Thank you for being with us!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
16.03.2018
I agree with the previous review. For two weeks now, the cashback on Helptomama cannot be activated. Before, everything worked like a clock.
The review was translated from Russian using Google Translate. Show original Show translation
04.03.2018

The store is great! The cashback on this site is not activated (

The review was translated from Russian using Google Translate. Show original Show translation
04.03.2018

Hello!

Thank you for your feedback. We passed this information to the technical department, in the near future we will try to fix this problem.

If you have any questions or suggestions - write, we will be happy to answer :)

Spring mood for you!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
20.12.2017

It is strange that the cache was accrued only for that part of the goods that was paid by the card, goods on the children's card are not included. I bought in a kideria store on a children's card - the cache was credited.

The review was translated from Russian using Google Translate. Show original Show translation
20.12.2017

Good afternoon!

Thanks for your feedback. Daria, do not be discouraged, we will do our best to understand this situation and help. To do this, please leave a request from your personal account, the "Help" section and specify information about the lost cashback.

We will wait for the appeal. Have a nice day!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
27.05.2017
Excellent shop! Good promotions, timely delivery.
The review was translated from Russian using Google Translate. Show original Show translation
12.05.2017
Good store! I recommend!
The review was translated from Russian using Google Translate. Show original Show translation
06.04.2017
Good store, good assortment. Delivery is always on time.
The review was translated from Russian using Google Translate. Show original Show translation
07.02.2017
Really love this store.
The review was translated from Russian using Google Translate. Show original Show translation
31.01.2017
Thank you very much for the quick resolution of problems !! Well done.
The review was translated from Russian using Google Translate. Show original Show translation
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