Good morning!
Thanks for your comment.
The store did not provide us with any information about the order. Unfortunately, we did not receive any reply after sending the request to search for cashback. Therefore, the exact cause of the cashback loss remains unknown. But we wanted to support you, so we added a bonus from LetyShops. With all our willingness, we are not able to compensate the entire amount, because we did not receive such funds ourselves.
We hope that such situations will not be repeated in the future.
Yours sincerely,
LetyShops team