Purchases at Allo UA with cashback in Belgium

I bought a smartphone in September 2023, the cashback was increased and without problems. In October, I bought a combined cooking surface, and the cashback was not accrued, for the reason that bonuses were accrued on the chip (but I do not use it). Latishops helped to solve the problem and added cashback to the account!

For purchasing a certificate from Allo (according to accounting, this is a real non-refundable advance to the store) - Allo does not award cashback. And what’s most interesting is that when paying with a certificate for an order (essentially an advance payment), cashback is also not credited, as I discovered on 10/17/23 when paying for an order with a certificate on the Hello website. Although Allo received the money and even in advance, cashback does not consider it necessary to pay for it.

Hello does not include payment with a certificate (which is essentially an advance payment offset) in cashback. The purchase of the certificate itself (which is an advance payment) is also excluded from cashback on Allo.

I ordered a kettle, the delivery was postponed 2 times, and I called myself the first time. They wanted to postpone it for the third time, she refused. There is always no product, why display it. Therefore, bonuses are not accrued. I do not recommend the store.

I ordered a product with an increased cashback of 7.5 percent, I specifically chose allo because I expected to receive a significant cashback. In the store, he said that he did not want to use the chip. I came home and received a notification that I have chip points in reserve. With this attitude, the desire to buy in the future does not arise.

Regarding the review dated September 22, 2023 and the response to it from the ALLO company: “Good afternoon. We offer punishment for incompetence. We will contact you by telephone. Hello company Hello" (09/25/2023). On September 23, 2023, he additionally provided ALLO employees with a communication method via a chatbot in Viber. After 10 days, there was NOT A SINGLE attempt on the part of the ALLO company to contact us. Therefore, we can say with complete confidence that the NO attitude towards the client on the part of the ALLO company described in the review dated 09/22/2023 is a systematic and centrally approved negative phenomenon within the company, and the response to our review dated 09/22/2023 was left by representatives of the ALLO company “FOR CHECKS” ", in order to make the appearance of positive movements towards clients.

I do not advise you to order from Allo through letyshops! You will not see cashback from the store! In the terms of accrual, it is indicated that points are accrued either on a chip or in Lettyshops. OK. I reread the comments about this store, as if everything became clear. When placing the order, the chip card was not used, but when paying in the store, the consultant asked about the chip card, to which I was told that I did not want to use it and emphasized once again that the chip card should not be used. The consultant replied that he did not use it, only the points on the chip card came. The store does not meet the conditions for providing cashback. The consultant replied to the appeal to Letishops that the terms of the order had not been met. Such partners spoil the impression of letyshops itself. However, letishops does not respond to comments from customers.

On September 20, 2023, we placed an order through the desktop version of the ALLO website. Order No.: 302387907, Delivery method: Self-delivery from the ALLO store (no cost), Payment method: Payment by bank card on-line When placing an order, a notification is displayed in a frame with an exclamation mark: “Pressingly “Confirm your order”, you confirm that you have given and obsessive agreement entered correctly. In order to collect the agreement, the owner is responsible for giving his passport.” However, when receiving the order, we were faced with a situation that the ALLO company could not solve: in order to receive a product that had already been fully paid for (which essentially already belongs to the client and the mission of the ALLO company is simply to issue it), it is mandatory to go through SMS identification by receiving a mobile SMS to a physical phone number and providing employees with the code from this SMS - ONLY THIS way and not otherwise. The client is not notified of this fact in any way during the ordering process and in messages on Viber and by email - this will be a “surprise” when the order is issued at the pickup point. It is worth noting that logging into your personal account on the site, confirming the order, writing off bonuses and informing took place through Viber notifications. Since there were problems with the physical phone number and it is out of the network, when contacting the ALLO store with a passport and the ability to access Viber, its employees refused to issue a fully paid item WITHOUT PROVIDING THE CODE FROM SMS, which we physically cannot receive due to the above fact . They left the store with nothing. Wasted time going to the store to pick up an order turned out to be only a small part in further proceedings with employees of the ALLO company through a chatbot in Viber. They immediately promised to help and resolve the situation. They said they would contact me. But then no answer - no hello. The next day they contacted us again via chatbot. After a long correspondence and waiting, we were informed that we can receive our order ONLY VIA SMS IDENTIFICATION and no other way. The passport is not quoted, other options are not considered. Dead end! The result was the cancellation of the order. In the process of communicating about this situation with ALLO employees in the Viber chatbot, it became clear that the company had launched a bureaucratic mode of working with clients, did not consider an individual approach and was not looking for ways to solve new problems, including non-standard ones that arose with us. The algorithm of the system in ALLO exceeds reputational losses and customer losses. Moreover, it was surprising that with such a link to strict SMS IDENTIFICATION, the ALLO company placed itself next in line with the state-owned Oschad-Struktor. We hope that our sad experience and its long description will help someone avoid a similar problem and save time and nerves. We can no longer recommend ALLO as a customer-oriented company.

I made the order from letishop, there is a chip by the number, the cashier pulled up the chip on their own (although she stressed that the chip should not be used) and points were immediately credited to it. The settlement check never came in electronic form, I called to have it sent, they sent what they called a "scan", but in fact they took a photo and cut it along the contour of the check, so that it is completely unreadable.