Purchases at Temu with cashback in Australia
A user status (new/existing) is determined by Temu based on its own data and not by LetyShops.
The rate for a new Temu client only applies if the login is made for the very first time.
The rate does not apply:
- if a user logs in repeatedly to the same account;
- if a user logs in to any account from the same device that was used to log in previously;
- if a user logs in to any account from the same IP address that was used to log in previously.
All mentioned above applies even if an order has not been completed or an order placement process has not been initiated at all.
- for an order made via the store's mobile app;
- for a gift card purchase;
- if a gift card was redeemed to complete an order;
- if a coupon was used to complete an order;
- if an order is partially returned;
- if an order was altered (the goods within the order were swapped, added or deleted);
- if an order has not been delivered and the order value has already been refunded to a user.
In order not to lose your cashback, we recommend you to delete cookies in your browser before visiting the Temu website. You can use the keyboard shortcut Ctrl + Shift + Del to do that. Select the "All time" option. More information can be found here.
If a user makes several separate orders within 48 hours, the increased cashback may be applied to the first order that appears in the store's system.
The store can split orders so that the increased cashback is applied to the first orders that appear in the store's system.
Cashback is credited only for the actual amount of the payment, without taking into account any Temu coins/credits/bonus points used, any payment made from the store's internal wallet or with a gift card, or any other similar virtual payment method.
Cashback is credited only for the article's net value excluding the value-added tax, all other taxes and fees as well as additional costs for delivery and shipping.
The amount of cashback credited to your account balance may differ from the amount previously displayed. This is due to the difference in exchange rates between the store operating currency and your account currency, as well as the deduction of VAT and any other applicable fees from the amount shown as "Pending".
Reviews on Temu (53)
Therefore, we publish only our customers' reviews.
- Argentina
- Australia
- Austria
- Belgium
- Brazil
- Canada
- Chile
- Colombia
- Czechia
- Denmark
- Finland
- France
- Germany
- Greece
- Hungary
- India
- Ireland
- Italy
- Kazakhstan
- Mexico
- Netherlands
- New Zealand
- Norway
- Other country
- Peru
- Philippines
- Poland
- Portugal
- South Africa
- Spain
- Sweden
- Switzerland
- USA
- Ukraine
- United Arab Emirates
- United Kingdom
The first purchase is the only one that I don't see reflected, which had multiplied cash back. The rest of the purchases are very good, really. Recommended.
Hello.
Thanks for sharing your experience!
We are very sorry but we received a negative response from our partners for your order PO-186-12252381678714011, so we are crediting you the partial bonus from our funds.
Shopping at Temu is getting worse: in addition to the minimum purchase for free shipping increasing progressively (it started at 10 euros, then they raised it to 15 and now it's 20 euros), it happened to me that, after making a purchase, I saw that I hadn't made it through Letyshops, so I proceeded to cancel it and make it again, but through the website. My surprise is that they reject my Cashback because it stated that I had made the payment with Temu balance instead of with a card (this was because it was my balance from the purchase made previously and cancelled afterwards). In the end, I was left without Cashback.
Hello!
It is true that cashback is not credited for orders paid with virtual balance. We are very sorry about that.
The Lety shop app works perfectly but with Temu, apart from the fact that shipping takes a long time, the khasbak takes a long time. I've been waiting for about a month and a half, almost two months, and nothing has arrived, but otherwise perfect.
Thank you for your opinion! ❤
Temu refund is usually confirmed within 60-90 days.
That difference in cashback between a new client and an existing client seems quite bad to me. I don't understand why a regular user is so undervalued.
Hello!
We completely understand, but we are currently unable to change cashback rates, sorry.
the store and products without problems...but they do not confirm or confirm excessively late the amounts to be charged from this page
Hello,
We appreciate you sharing your experience. Cashback from this store is confirmed in 60-90 days after making a purchase. If you have any questions, please contact our SAC through the “Help” section.
All the best,
the LetyShops team
It is quite unfortunate that new customers are rewarded more than regular customers when it should be the other way around.
