Purchases at Temu with cashback in Australia
A user status (new/existing) is determined by Temu based on its own data and not by LetyShops.
The rate for a new Temu client only applies if the login is made for the very first time.
The rate does not apply:
- if a user logs in repeatedly to the same account;
- if a user logs in to any account from the same device that was used to log in previously;
- if a user logs in to any account from the same IP address that was used to log in previously.
All mentioned above applies even if an order has not been completed or an order placement process has not been initiated at all.
- for an order made via the store's mobile app;
- for a gift card purchase;
- if a gift card was redeemed to complete an order;
- if a coupon was used to complete an order;
- if an order is partially returned;
- if an order was altered (the goods within the order were swapped, added or deleted);
- if an order has not been delivered and the order value has already been refunded to a user.
In order not to lose your cashback, we recommend you to delete cookies in your browser before visiting the Temu website. You can use the keyboard shortcut Ctrl + Shift + Del to do that. Select the "All time" option. More information can be found here.
If a user makes several separate orders within 48 hours, the increased cashback may be applied to the first order that appears in the store's system.
The store can split orders so that the increased cashback is applied to the first orders that appear in the store's system.
Cashback is credited only for the actual amount of the payment, without taking into account any Temu coins/credits/bonus points used, any payment made from the store's internal wallet or with a gift card, or any other similar virtual payment method.
Cashback is credited only for the article's net value excluding the value-added tax, all other taxes and fees as well as additional costs for delivery and shipping.
The amount of cashback credited to your account balance may differ from the amount previously displayed. This is due to the difference in exchange rates between the store operating currency and your account currency, as well as the deduction of VAT and any other applicable fees from the amount shown as "Pending".
Reviews on Temu (505)
Therefore, we publish only our customers' reviews.
- Argentina
- Australia
- Austria
- Belgium
- Brazil
- Canada
- Chile
- Colombia
- Czechia
- Denmark
- Finland
- France
- Germany
- Greece
- Hungary
- India
- Ireland
- Italy
- Kazakhstan
- Mexico
- Netherlands
- New Zealand
- Norway
- Other country
- Peru
- Philippines
- Poland
- Portugal
- South Africa
- Spain
- Sweden
- Switzerland
- USA
- Ukraine
- United Arab Emirates
- United Kingdom
I will complain as many times as possible. MISLEADING ADVERTISING. Do not be scammed, I have made several purchases and they do not give me cashback, I have made many requests and attached evidence of screenshots making the purchase and payment and they DO NOT RETURN, they mark your order as LOST or any other excuse. Terrible, 0 stars if that option were there.
Hello!
It is true that mistakes can happen and cashback may not be registered, but our customer service does its best to fix such situations and reward at least part of the cashback ❤
Please follow our rules and conditions posted on Temu's website. We hope they will be helpful in your purchases.
There is no 100 percent cashback!!! Advertising on bloggers is great but no one is looking for your lost cashback!!!! Order for 1700 UAH returned 200 UAH. Great savings. Be careful! In 7 days you expect a response from the topic??? This is nonsense, no one will respond so quickly, the usual cashback is confirmed for 3 months, and here you want to find the lost one in a week. You didn't look for anything, I'm sure that's why I won't order anything through you again!
Good day!
Unfortunately, partners do not accept applications for lost cashback, so we cannot give the exact reason.
Our managers have given you recommendations in the appeal, please follow them.
Cashback was accrued partly from the company's funds in the form of a bonus.
Have a nice day!
very bad, after doing the 100% Cashback and attaching all the screenshots that are requested of me so that the cashback is returned to me, they reply saying that they have no news of something, so I will not use it again since they do not meet the conditions.
Hello, Juan.
We understand your emotions, situations of losing cashback are unpleasant for us too.
Unfortunately, the reward for the order was not transferred by the partners, therefore we cannot credit you with the full cashback. We hope that your future purchases will be successful. To do this, you will be helped by the recommendations given to you by the manager at the consultation.
I am reading your opinions and I agree with the one star opinion, because you can't give 0 stars. Since I have been registered with LetyShops I have always had problems with the Temu Cashback, you always have to complain. On 29-11-24 I made a purchase, the Temu Cashback advertised was 100% for new customers (which is my case) and with a € limit, which I exceeded. Logically the cashback did NOT appear. LetyShops' response: Unfortunately, we have to inform you that the store does not accept cashback requests. Due to this restriction, we cannot contact our partners to investigate the cause or compensate the total amount of this cashback with our funds. I THINK THIS SEEMS LIKE MISLEADING ADVERTISING, I don't know if it is on the part of LetyShops since the advertisement is on your page or on your part. Letyshops, if you are receiving so many complaints about YOUR PARTNER TEMU, then they should either comply with what they announced or kick them out. You and we will not receive anything from that store, but at least we will not feel cheated. Regards.
Hello!
We fully understand your emotions. Unfortunately, it is not possible to claim the lost cashback directly from the store, so we have applied the maximum possible bonus from our own funds to support you ❤
We hope that the advice our agent has given you will be useful in your next purchases.
The same thing happened to me as to many others I read about here. I made an order on Temu because I didn't know the app and they were supposed to give me 100% of the purchase back, so I wanted to try it. The prices were a bit exorbitant for low quality products, but since they were supposed to give me the purchase back, I bought it. The cashback didn't appear so I opened a request and gave all the information that I made the purchase as per the store's guidelines, but it appears that it is a "lost order" and that I am going to be credited €3 or something like that, when I have spent more and they were supposed to give me the full amount. Everything is very bad, both on the part of Temu and on the part of Letyshops who have given me that balance to try to make me conform with that, everything is very bad.
Hello, Ahinara!
We apologize for any inconvenience caused. We have already credited a 5 Euro bonus to your balance. We really appreciate that you have purchased with our service and we hope that you can understand our limitations.
The Temy store is very cool in terms of the quality of the goods, the speed of delivery, and it's amazing. It's such a big pot of honey. But as always, there is also a small but essential crumb of tar. Very often they don't charge cashback for no reason. Some goods are charged, and some are not. And it's very annoying. You have to open disputes, prove your truth. And it's very stressful. The store refuses, you have to open a dispute again. It's a waste of time. This is a big drop of negativity.
Good day!
Unfortunately, Temu does not accept requests, so there is no way to get cashback if it did not appear automatically.
Despite this, we credited a bonus from Letyshops' personal funds to support you.
Let's write some shopping tips:
- add products to the Cart after switching from LetyShops, without using third-party resources and links to search for products;
- disable your ad blocker before making purchases if you have one installed on your smartphone. If you are making a purchase in a computer browser, disable third-party extensions and ad blockers.
- pay attention to the store conditions: https://letyshops.com/ua/shops/temu.
Next time, please record a video of the purchase and send it to the "Help" section. This will help us find the reason for the loss of cashback.
Have a nice and peaceful day!
The cashback for the purchase did not come. and the status should increase. what's wrong?
Good day!
To resolve the issue of uncredited cashback, you need to create a request in your personal account, in the “My Cashback” section, by filling out the form.
If you encounter any difficulties, please let us know in the "Help" section of your account.
Have a nice day!
I purchased the product on Black Friday, as a new client on the topic and letishops, but there was no promised 100% cashback and there is none. When I wrote to the support of letishops, they replied that there was no confirmation from the topic about the purchase, although I provided a screenshot of the receipt and payment...instead, they returned 100 UAH to me, although the purchase was for 1500 UAH, like "here it is and don't bark"
Good day!
We understand your feelings.
Unfortunately, we did not receive a reward for this order.
We credited the maximum possible bonus from our personal funds, since we ourselves did not receive a reward from the store.
Good evening!
My experiment with the 100% cashback promotion was failed by this company. I specifically placed an order through the built-in browser in their app, a completely clean phone, creating a new account, etc. Each step is confirmed by screenshots, the transition from the application is recorded, 100% cashback in the browser was active with green light, the order consisted of ONE item, the cost of the order was twice bigger the payout limit for the promotion. I did absolutely EVERYTHING and they had nothing to counter. Refusal of cashback due to "lack of information from the partner" and compensation from the service 60 PLN instead of planned limit of 120 PLN. Conclusion: do not deal with this service, they lie you. P.S. You can take your compensation for yourself, I do not need your handouts, you failed my experiment, the greedy "partner" will pay for the return of the goods.
Hello!
We deeply apologize for any inconvenience caused. Unfortunately, Temu does not accept requests for clarification of the reason for the loss of cashback.
We have credited you the maximum possible partial bonus from our own funds. Hope your future orders will have a success.
