Purchases at Casa del Libro ES with cashback in Australia
- Cashback is available only for the Spanish version of the site.
- Cashback is not credited in case of using any voucher or discount code.
- Cashback is not credited for second-hand books / books sold by third parties (order made from Casa del Libro's marketplace).
- Cashback is credited only for the article's net value excluding fees as well as additional costs for delivery and shipping.
- Please be advised to accept cookies on the store's website for your order to be tracked properly. Otherwise cashback for an order may get lost.
- According to the Casa del Libro ES terms and conditions if cashback for your order has not been added to your account with "Pending" status, you should create a corresponding request in your LetyShops account within 45 days after the purchase has been made.
If the order is divided into several parcels, the cashback can be transferred only of one of them. If the cashback did not appear for the entire purchase amount, write to the LetyShops Customer Care Service.
Reviews on Casa del Libro ES (119)
Therefore, we publish only our customers' reviews.
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Although they have always returned my money, it has never appeared directly to me when making the purchase. I always have to claim the lost order and finally Letyshop ends up solving it ...
Hello.
We understand your emotions. Situations when cashback is not recorded are also unpleasant for us. We see that your last order has been successfully registered. We hope that the incidents with your cashback do not happen again and that you enjoy shopping using our service.
All the best!
The LetyShops team
Everything has always been good for me. In fact, I made a purchase today and they have already confirmed it. Now, on Friday (that is, 3 days ago) I also made one because there was another good discount BUT it has not been confirmed. It is true that they say that it may take 2 business days, but since the last one has already been confirmed, I am afraid that the penultimate one has passed.
Hi, Pablo.
Thanks for sharing your experience.
Casa del Libro's cashback is credited for 60-120 days after each purchase. You can always see the approximate date of the accreditation in your personal account, by clicking on the order line. If you have any questions, contact us at support@letyshops.com ❤
All the best.
The LetyShops team
Although I had a couple of problems with the cashback refund, Letyshops solved it for me without problems and they paid me the amount that corresponded to me. Overall, no problems
Hi, Leire.
Thanks a lot for sharing your experience. It has been a pleasure to help you;)
All the best!
The LetyShops team
These previously had the maximum at € 15 and now at € 5. At the beginning of the year every Sunday there was a good discount and sometimes you could find up to 30 or 40%. The truth is that it has dropped a lot, but it will be a thing of the store. This platform works quite well with your book purchases.
Hi, Pablo.
Follow the news on our website and in the application so as not to miss the most profitable offers. We appreciate you being with us;)
All the best!
The LetyShops team
I made a purchase of 32 eur with the 45% extended cashback and they did not credit it. Finally Letyshops has reimbursed me 1.89 on their own, but it is not the corresponding amount. I am very happy with how the application works in general, but they should be careful not to include this type of stores that do not comply with the agreement, because from what I see from most of the comments, this operation in this store is usual.
Good morning Jorge.
We are very sorry that you faced such a situation. We always try to reward at least part of the cashback. We hope this does not happen again and that you enjoy your shopping using LetyShops.
All the best!
The LetyShops team
Recomiendo realizar compras en Casa del Libro porque devuelven el cashback. Lo malo es que se demoran demasiado.
Hola.
Muchas gracias por compartir tu experiencia de comprar en esta tienda ;)
El cashback de Casa del Libro generalmente se acredita dentro de los 60-120 días posteriores de la compra. Puedes verlo en la página de la tienda antes de comprar.
Si tienes alguna pregunta, no dudes en contactarnos a través de la sección Ayuda de tu cuenta.
¡Un saludo!
El equipo de LetyShops
I do not recommend it at all, after 4 months, the casback has not arrived and they have denied it, I do not recommend this store at all.
Good afternoon!
We are very sorry that this situation happened.
Like and you, we are also interested in the accreditation of cashback. Only in this case do we receive a commission from the partners. Unfortunately, we do not always have the opportunity to make up for lost cashback from our account.
You can find tips to reduce the risk of cashback loss at: https://letyshops.com/en/shopping-rules. We hope everything goes well and that you enjoy your shopping.
All the best!
The LetyShops team
I made the cashback with 45%, I placed an order for € 48, all the procedure I do correctly with caution, making sure that in each step the extension indicates that the cashback is activated. I make the purchase and the cashback is not made. I make the claim, they have me waiting 3 and a half months with very little information about the case in this regard and, in the end, they deny me the cashback offering me a compensation of € 5 for a cashback that I should have received of about € 20. They say that their "partners" have not answered, if they are your partners make sure they answer you, I have no fault in that. They use your platform as a claim for massive sales (because a 45% cashback is that), they leave your users in the lurch and you do nothing. And the worst thing is that it is not an isolated case, far from it. I will certainly not buy from this store again and I will think twice about using this app again.
Hello,
thank you for sharing your shopping experience.
We are very sorry, but we have not received a response from the store. We understand that you had that cashback, but we have also run out of reward.
We really appreciate that you make purchases with us and to please you a little we have already credited a part of your cashback. We hope that such situations will not happen again in the future and that you will not be disappointed any more.
Sincerely,
LetyShops team
