*list of the shops which do not provide cashback.
* Non-affiliated products are the products from the stores that are not participants of the AliExpress affiliate program. For any such product AliExpress credits only 1% of cashback regardless of the product category.
It may take up to 5 days for cashback for your order made on AliExpress to appear in your account with "Pending" status.
In recent months, problems with the accrual of cashback with Aliexpress, you constantly have to contact the support service. I tried to place orders from different computers, clearly following the instructions, but the result is always the same. This is not the case with other stores.
Roman, hello!
Thank you for your feedback. We understand your emotions and really want situations when cashback is not recorded for some reason, do not happen at all.
Let's try to understand this problem together. To do this, we have already created an appeal through your personal account, and we hope for feedback soon.
Good evening!
Sincerely,
LetyShops team
Thank you for your help, you explain perfectly, the problems were due to the phone, I really liked it, Good luck and prosperity.
Kzshback was not credited for two orders (orders were paid, one of them has already been received and confirmed): 1. Go to Aliexpress website 02/06/2018 21:06 (received and confirmed) 2. Go to Aliexpress website 02.16.2018 12:07 Everything was great up to this point!
Hello Katerina!
Thank you for your feedback and information.
To resolve the issue, we have already created an appeal to the care service through your personal account. with your help, we will definitely try to understand the situation and help you.
We will wait for feedback. Have a good day!
Sincerely,
LetyShops team
Everything is fine! Thanks!
After activating the code for purchases, cashback was no longer credited (((
Hello Marina!
Thank you for your feedback. First of all, we want to assure you that the activation of the code that increases the cashback cannot affect the fixing of the cashback in your personal account.
We have created an appeal through your personal account, and we will try to find out the reason for the loss of your reward.
We will be grateful for your assistance.
Have a good day!
Sincerely,
LetyShops team
The second time the extension does not work, wrote to the mail, wrote to support@letyshops.com the second day there is no reaction.
Dmitry, hello!
Thank you for your feedback. The care manager is currently awaiting your response. Perhaps there was a misunderstanding. We wrote to you in the appeal again, please clarify some points about your order. We will try to help.
We are waiting for your information. Have a good day!
Sincerely,
LetyShops team
It became impossible to buy anything with KB from the ali application, it used to work even if you logged in on a PC and scan the product barcode in the application on a smartphone. Now, even when authorizing from the smartphone's browser, instead of going to the application, there is a white screen or opening a link in the browser. You do not have enough talents to port your application to all versions of android.
Hello Denis!
Thanks for your feedback.
It is very important for us to understand and understand why such a problem arises when going to the store's website. To clarify some points, we have created an appeal through your personal account. We ask you to write the Android OS version of your device, as well as send a screenshot of the screen that is displayed after clicking on the link.
We look forward to your assistance.
Sincerely,
LetyShops team
Hello. 02/16/2018 made a purchase by clicking on the link from letyshops, paid and did not receive cashback. A request to the developers to understand the problem. Thank you.
Good afternoon, Alexey!
Thank you for your feedback. In order to understand the reason for losing cashback and help in resolving the issue, we have created an appeal through your personal account, section "Help".
We will be very grateful for your feedback.
Sincerely,
LetyShops team
Yes, every purchase is a lottery .. 2 times out of three cashback does not appear in principle. I changed computers, browsers, phones, tablets - every time it’s a mystery how the next trip to Ali will end. Most often - by creating another appeal to the "Help".
Hello!
Thank you for your feedback. There are many factors that can influence the fixation of orders. Namely: the use of additional discounts, third-party extensions that can overwrite affiliate links and collect rewards for themselves, or violations of the terms of the store.
When placing orders, try to adhere to the rules of making purchases with cashback and each of your orders will be successfully recorded.
Thank you for contacting our Customer Care Team.
Sincerely,
LetyShops team