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Don't forget about Cashback rules and advices

Purchases at YVES ROCHER RU with cashback in Austria

Time for crediting cashback
Average waiting time for cashback: 35 days
This time is necessary for the store to confirm that the order was received and won't be returned. Cashback is often confirmed sooner.
Maximum waiting time for cashback: 60 days
If the rules for purchases with cashback haven't been violated and the item hasn't been returned to the seller, cashback will be credited no later than this period.
Information and conditions

Обращаем ваше внимание, что кэшбэк не зачисляется:
- за заказы сделанные через email рассылку YVES ROCHER;
- за заказы сделанные из печатных каталогов через сайт YVES ROCHER;
- за заказы с использованием купона;
- при использовании программы La lettre.

Reviews on YVES ROCHER RU (129)

We want opinions to be useful for you and other visitors.
Therefore, we do not publish reviews that:
• contain advertising
• contain obscene language
• are non-informative (only star rating or a few words)
15.07.2018
Eau de toilette really liked!
The review was translated from Russian using Google Translate. Show original Show translation
08.07.2018

Good day. I made an order in the store, paid in full on Sat online. For some reason, cashback is not credited

The review was translated from Russian using Google Translate. Show original Show translation
25.07.2018

Marina, hello!

Thank you for reporting difficulties.

The loss of cashback can be influenced by several factors, including: the work of third-party extensions in the browser, visiting other sources at the time of purchase, the use of third-party discounts, promotional codes, or violation of the conditions of the store.

To help you understand this issue, we have created an application №1380185 in the service of care.

We will be glad to receive information about your order on the "Help" tab - "My downloads".

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
04.07.2018

Cashback waiting is 2 (TWO !!!) months! Shock and awe) This is despite the fact that the return of cosmetics, hygiene products, personal use, etc. banned by a number of articles of the Laws of the Russian Federation on Trade and Consumer Protection? Who is the illiterate or the most cunning and turns the prepayment to the maximum! .. Do not think that smarter than everyone and the people will reach for you! By the way, this cunning magician can simply reject cashback for no reason and, unfortunately, our best site in the world has already taken the store side twice (((So be careful and careful and, despite the absurdity of the situation, keep checks - two months - scans no one will be convinced, verified (((Only a check is your proof, up to the court.

The review was translated from Russian using Google Translate. Show original Show translation
05.07.2018

Hello Andrey!

Thanks for the comment.

The maximum waiting time cashback in Yves Rosher - 60 days. This is the time that the store needs to place an order, deliver it, and process and transfer data to our system. In case of a cashback rejection to send a request to partners, find out the reasons and restore the cashback, you can write to us and send any document confirming receipt of the order - check, screenshot of the order from the personal account in the store or mail invoice.

We have created an appeal on your behalf to understand the situation in more detail. We would appreciate feedback.

Andrew, you have been with us for a long time and, we hope, have made sure that all issues are solved with the maximum benefit for you.

Thank you for shopping through our service!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
27.06.2018
This time the cashback was confirmed only after 2 weeks, possibly due to Yves Rocher. Thank you Lety Shops for the work.
The review was translated from Russian using Google Translate. Show original Show translation
11.06.2018

Cashback rejected for unknown reason!

The review was translated from Russian using Google Translate. Show original Show translation
11.06.2018

Hello, Rinat!

Thanks for the comment.

We will definitely try to figure out why this situation happened. On this issue, an open call to the care service # 1363220 and the manager Ekaterina is awaiting a response.

You can find the call and reply by clicking on the link: https://help.letyshops.ru/hc/ru/requests .

Have a nice evening!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
07.06.2018
Hello, cashback credited and transferred. Thank you Lety Shops for work.
The review was translated from Russian using Google Translate. Show original Show translation
07.06.2018
I already ordered goods in Yves Rocher twice and the cashback was charged literally a couple of days after receiving the package. I am very pleased, this is the fastest cashback charge compared to other stores.
The review was translated from Russian using Google Translate. Show original Show translation
06.06.2018

Just ugly accrual of cashback! I don’t use any codes except for the mailing of the store itself - they again rejected the cashback on three orders!

The review was translated from Russian using Google Translate. Show original Show translation
06.06.2018

Hello Victoria!

Thank you for your comment.

Unfortunately, the cashback for orders placed through the store's mailing list is not charged. This condition is published in the store description on our website.

We hope your future purchases will be successful.

Have a nice day!

Respectfully,
command of LetyShops

The review was translated from Russian using Google Translate.
30.05.2018

If you think that you are eating fish and don’t choke on a bone, then forget about this store, because either their promotional codes or cashback. You activate cashback, the site sells gifts and pictures. Here is a ivroshe.

The review was translated from Russian using Google Translate. Show original Show translation
01.06.2018

Hello, Anastasia!

Thanks for your feedback.

Indeed, the use of certain discount coupons that are not provided by partners may cause a cashback to be lost. If you need to clarify which coupons will not affect the cashback, you can always write to our care team. We will be happy to answer and help in any situation.

Enjoy your shopping!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
26.05.2018

Good day! Already several times I make an order cashback is not charged. So now I start to do cashback is not charged.

The review was translated from Russian using Google Translate. Show original Show translation
28.05.2018

Hello, Elena!

Thank you for writing about the situation. To understand and help you, we have created a call to the care service on your behalf. You can familiarize yourself with the appeal and respond through the "Help" section of your personal account, the "My Appeals" tab.

We will wait for information from you. Have a nice day!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
24.05.2018

Hello, a whole month does not credit cashback.

The review was translated from Russian using Google Translate. Show original Show translation
25.05.2018

Good afternoon, Eugene!

Thanks for the feedback. At the moment, the reward for the order is pending, as the partners have not yet confirmed its crediting. Cashback status change occurs immediately after the store credits the reward. What could you notice about already successfully credited cashbacks for your orders?

The time for enrollment is necessary for the store to deliver the order, process information and transfer it to our system. Each store needs a different time for this process. In order to inform our users when to expect cashback to be credited to the balance, we posted information on the average (for some stores also maximum) time for cashback crediting on the page of each store.

Also, for your convenience, you can see the estimated date of cashback on cash order in your account. To do this, simply hover your mouse over the question mark next to the status "Pending".

There will be additional questions, be sure to write.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
13.05.2018
they take cashback for a very long time. Made an order on February 26, received on March 9. and the cashback was hanging until April 29 and was rejected. Created the appeal, today with the help of the team, Lishiops received her cashback. evaluation store 1, the evaluation letishops 5+. thanks for loyalty!
The review was translated from Russian using Google Translate. Show original Show translation