Purchases at SHEIN with cashback in Austria
An order number displayed in your LetyShops account is different from the one assigned by the store and displayed in your SHEIN account. When submitting a request, please provide the actual SHEIN order number.
- Cashback is not credited in case of using the store's mobile app.
- Cashback is not credited for a gift card purchase.
- Cashback is not credited for purchases made with gift cards.
- Please add items to your shopping cart after cashback activation only.
- Cashback is credited only for the actual payment amount, without taking into account the amount paid from your SHEIN wallet or the number of bonus points applied to the payment.
- Cashback is not credited for any additional costs such as delivery and shipping.
- The cashback amount credited to your account balance may vary from the amount displayed before. This is caused by the conversion of rates between the shop's and your account's currencies.
Reviews on SHEIN (1011)
He placed 1 order and he gives me the price they took for cashback and it is 13 but not even a product that I bought has this price. The order was 17 in the end with all discounts and the product was 15. I feel very cheated for buying in 2 different stores on this application. They didn't even give me back €12 for miravia, they gave me a €3 one
Hello!
Cashback is paid on the net value of the product, excluding VAT, all other taxes and charges and any additional costs such as delivery and shipping, points applied, etc. Regarding the case with Miravia, we have already credited you the difference for the promotion to the balance.
All the best,
the LetyShops team
I made the purchase and within minutes I already had the cashback pending, the only drawback I can say is that it takes a while to validate it but everything else is great!
Hello!
We thank you very much for sharing your opinion ❤ SHEIN has its own cashback confirmation deadlines - 90-140 days. In case your cashback is not confirmed until the date indicated in your personal account, do not hesitate to contact us through the “Help” section.
All the best,
the LetyShops team
I just placed the order and I hope the cashback is credited!
Everything is fine!
I ordered and received it today, the dress was small, can I exchange it?
Good morning!
Try contacting store support.
Whenever I place an order of more than €100, the cashback mysteriously never comes out and they tell me that I must have done something wrong and when my order is less than €50 I have no problems. It seems like a bit of a scam to me because I always follow the same procedure. I have already placed two orders of more than €100 that have not been credited to me and they do not respond to messages.
Hello, Macarena!
Requests are processed automatically, so they do not require agent involvement. We have turned to our partners to investigate the possible reasons for the loss of your cashback and return it to your balance. As soon as we receive any news, we will inform you.
All the best,
the LetyShops team
Curiously, the only cashback that has given me problems to be credited is the one of the day that was x4 ... Otherwise, it is activated immediately and they are credited
Hello!
To cheer you up a little, we have credited the cashback to your balance from our funds. Also, we have sent the request to our partners and hope to find out the reason why the cashback was lost.
All the best,
the LetyShops team
