Hello Karla.
Thanks for your opinion.
Don't worry, please, we will do everything to find your cashback. It is true that sometimes there are incidents, where the cashback is not recorded, but we never leave the users without a solution and answer.
We have contacted our partners to find out the reason for the loss of your cashback. As soon as we receive the reply, we will inform you. Follow the status of your request.
Sincerely,
LetyShops team