Purchases at MTC with cashback

Good afternoon, Alexey!

Thanks for the response.

We are sorry that the cashback for your purchases was not automatically displayed. Thanks to your assistance, the accrual issues were resolved in the calls to the care service. We sincerely hope that such situations will not be repeated. Successfully receive a reward will help our recommendations: https://letyshops.com/pravila .

There will be questions or suggestions - write. Always open to dialogue.

Respectfully,
LetyShops team

Good day, Sergey!

Thank you for your feedback.

We understand how unpleasant it is when a purchase doesn’t get fixed in LetyShops' personal account. In the appeal, managers are trying to make every effort to understand the situation in more detail. Unfortunately, we are not able to contact MTS partners to find out the reason for the loss of remuneration. If the cashback for the future purchase does not appear, be sure to let me know. Together with the technical department specialists we will consider the issue.

Upcoming holidays!

Respectfully,
LetyShops team

Denis, hello!

Thanks for the comment.

We want to help sort things out. Unfortunately, without your help will not work. Please respond to appeal # 1502814, which was created through your account, in the "Help" section.

Thanks in advance for your assistance.

Respectfully,
LetyShops team

Hello, Elena!

Thanks for the comment.

Do not worry, please, we will help to understand the situation. Already created a customer service call on your behalf. You can answer through the section of the personal account "Help" - "My treatment".

Waiting for an answer.

Respectfully,
LetyShops team

Good afternoon, Sergey!

Thank you for sharing your shopping experience at MTS.

The description of the store on our site really indicates the average time of cash deposit. Therefore, cashback can be credited both earlier and later than this period. Based on numerous analyzes and tests, we can note that the maximum period is the average term * 1.5.

On the issue of declining cashback, you have already opened an appeal to customer service. We will contact our partners and try to find out the cause of the situation. As soon as the answer arrives, we will inform you.

There will be questions about the service - please contact.

Respectfully,
LetyShops team

Good afternoon, Denis!

Thanks for the comment.

There are several factors that affect the cashback. The most common reason for which the cashback may not be displayed becomes non-compliance with the rules and features of the store. Sometimes the reason for the loss in the device from which orders are made. Since third-party programs, some functions of antiviruses and even viruses can affect the cashback fixation. We can only warn our users about them and give advice. That is what we did in the rules of shopping with cashback.

For our part, we are always trying to find out the reasons for the loss of remuneration so that in the future all cashbacks will be successfully recorded automatically. Therefore, we clarify information about the process of making purchases, and also send requests to partners in order to try to find out the reason for non-accrual and clarify the possibility of cashback recovery.

We see that you have already created an appeal to the care service to resolve this issue. The manager took control of your message and will respond to it within a day.

If you have any difficulties or questions, please contact us. We will be happy to help.

Respectfully,
LetyShops team