Hello Marina!
Thank you for writing to us. There are a number of reasons due to which the cashback may deviate: non-purchase / return of goods, violation of the purchase algorithm with a cashback, use of other bonus programs when purchasing. Sometimes erroneous deviations occur.
To understand the reason for the rejection of your cashback, we created a call to the care service on your behalf. You can familiarize yourself with the appeal and answer through the "Help" section of your personal account, the "My appeals" tab.
We will wait for information from you. Have a nice day!
Respectfully,
LetyShops team