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Don't forget about Cashback rules and advices

Purchases at Л'Этуаль with cashback in Austria

Time for crediting cashback
Average waiting time for cashback: 28 days
This time is necessary for the store to confirm that the order was received and won't be returned. Cashback is often confirmed sooner.
Maximum waiting time for cashback: 45 days
If the rules for purchases with cashback haven't been violated and the item hasn't been returned to the seller, cashback will be credited no later than this period.
Information and conditions
3.4% За оплаченный заказ
4.4% За оплаченный заказ Premium brands

К Premium brands относятся: Shu Uemura, Tiffany, Kilian, MAC, Bobbi Brown, Tom Ford, La Mer, Burberry – аромат BURBERRY HER.

Минимальная сумма заказа для получения кэшбэка 500 рублей.

Важно! Кэшбэк начисляется на сумму заказа с учетом НДС.

При оплате картой для зачисления кэшбэка необходимо дождаться сообщения о том, что оплата прошла, после чего нажать кнопку "Вернуться в магазин".

При применении скидки, кэшбэк будет начисляться на фактически оплаченную стоимость заказа.

 

Кэшбэк не начисляется:
- за заказы на сумму свыше 50 000 рублей;
- за покупку подарочных сертификатов;
- за использование подарочных сертификатов для оплаты товаров;

- за заказы, сделанные в мобильном приложении Л'Этуаль (Android или iOS).

При использовании промокодов кэшбэк может быть не начислен.

 

Магазин Л'Этуаль вводит новое условие сотрудничества и за оптовые заказы кэшбэк будет отклоняться.

Правила определения оптовых покупок подробно описаны здесь.

Reviews on Л'Этуаль (313)

We want opinions to be useful for you and other visitors.
Therefore, we do not publish reviews that:
• contain advertising
• contain obscene language
• are non-informative (only star rating or a few words)
24.06.2019

I want to share my unpleasant impressions of the order in this store. Unfortunately or fortunately, here for someone like, when ordering something, I do not take screenshots, etc., tk. I don’t think that there will be problems with accruing cashback, and after the purchase I don’t want to bother too much, look for checks, screenshots and spend time solving this issue. Therefore, I put a bold minus the store!

The review was translated from Russian using Google Translate. Show original Show translation
24.06.2019

Tatyana, good afternoon!

Unfortunately, the cashback for your purchase was not recorded automatically. Information may not have entered the system, but in order to contact partners to resolve the issue, order information is needed. For this, the manager asked me to send a screenshot of the order from my account on the store’s website. Thank you for your assistance.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
17.06.2019

The same situation as previous authors: a month of waiting for cashback and failure. Order paid immediately and received.

The review was translated from Russian using Google Translate. Show original Show translation
19.06.2019

Hello, Elena.

We understand how unpleasant it is when such situations occur. In this case, we also get nothing. To understand why this happened, we’ll try to send a request to partners for your order.

We hope this will not happen again.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
14.06.2019

A month of waiting for crediting a cashback and a refusal comes. It causes only negative emotions. Again, write in support and prove. Although everything is already clear that the order is paid and received

The review was translated from Russian using Google Translate. Show original Show translation
15.06.2019

Good afternoon!

Konstantin, we understand, but do not get upset.
The manager of the care service will certainly help in resolving the issue of handling :)

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
09.06.2019

It used to be profitable to buy, as there was a cashback in rubles, and not as a percentage of the order amount. Now it’s more relevant to buy immediately in the store.

The review was translated from Russian using Google Translate. Show original Show translation
09.06.2019

Katya, good afternoon!

The world does not stand still :)
Although the terms of cooperation with L'Etoile have changed a bit, you still benefit from cashback purchases.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
25.05.2019

The cashback from this store has never been credited without problems. Each time only after contacting support. The last time already in advance (even when placing the order) I took all the screenshots that the support service usually asks. With other stores this is not.

The review was translated from Russian using Google Translate. Show original Show translation
26.05.2019

Anna, good afternoon!

We see in your personal account that several times you had to wait a little longer for cashback for orders to be placed in L'Etoile. Sometimes partners really need more time to process information and transmit it to us. I hope the situation does not happen again.

If anything, we are always in touch and ready to help.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
13.04.2019

Hello! Very dissatisfied with the work of the Letual store in terms of interaction with the LetyShops cashback service. I tell you. 03/02/2019 I made an order in the Letual store. The order was paid when it was placed in one session through a computer, that is, without the use of mobile devices. I made a purchase. Order 03/07/2019 picked up. The goods did not return. Satisfied with the purchase. However, a cashback of 114, 45 rubles. was rejected. And only after contacting the LetyShops customer care service, manager Maria Pudova helped me. She's great, so give her a bonus, because I was credited with an unreasonably rejected cashback.

The review was translated from Russian using Google Translate. Show original Show translation
14.04.2019

Hello, Elena!

Thanks for the tip :)

We were glad to help you. We hope that such situations with a cashback rejection will not happen again.

If you have any questions or need help - write. Enjoy your shopping!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
02.04.2019

And how is it when paying with a gift certificate of goods cashback is not charged. This is exactly the same money paid in advance to the store cash desk !!!!!

The review was translated from Russian using Google Translate. Show original Show translation
02.04.2019

Nikolay, good afternoon!

Thanks for the comment.

Unfortunately, partners do not share rewards with us with this method of placing orders. Therefore, cashback cannot be credited, because there is nothing.

If you have any questions - write. We are always happy!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
19.03.2019
I made several orders, cashback is always charged on time. Thank!
The review was translated from Russian using Google Translate. Show original Show translation
18.03.2019

Everything is as always ... eternal problems with crediting cashback. Eternal dances with tambourines: send this, send that ... oh, sorry, and all that ... Order number 4664427740. The deadline for admission is 19.03. In general, at least something will work or is it easier to go to another platform and not spend time here ?! Deal with it (once again)!

The review was translated from Russian using Google Translate. Show original Show translation
19.03.2019

Good afternoon, Marina!

Thanks for the feedback.

Notice, you have created an appeal to the care service, and the issue of accruing cashback has already been resolved. Perhaps the partners took a little more time to process the order and transmit information to us. Be sure to analyze the situation. We hope that cashback is not long in coming.

There will be questions - write. Enjoy your shopping!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
17.03.2019
Great store with quality products and humane prices. Most of the goods are cheaper than in the store + cashback from Leti. Thank.
The review was translated from Russian using Google Translate. Show original Show translation
14.02.2019
The order was issued on January 30, 2019. Cashback was confirmed on 02/14/2019. Thank you so much!
The review was translated from Russian using Google Translate. Show original Show translation
14.02.2019

For some reason, at first they wrote that the cashback unfortunately was not confirmed (which was very unexpected and unpleasant), but the next day a confirmation letter arrived. It’s not clear what a glitch, minus a star

The review was translated from Russian using Google Translate. Show original Show translation
14.02.2019

Ksenia, good afternoon!

Thanks for the feedback.

The reward for your order was recorded twice. During the processing of information, one cashback deviated, the other was credited to the balance.

There are questions about the service - be sure to write. We are always happy :)

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
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