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Don't forget about Cashback rules and advices

Purchases at La Redoute with cashback in Austria

Waiting time for crediting cashback
Average waiting time for cashback: 60 days
This time is necessary for the store to confirm that the order was received and won't be returned. Cashback is often confirmed sooner.
Maximum waiting time for cashback: 90 days
If the rules for purchases with cashback haven't been violated and the item hasn't been returned to the seller, cashback will be credited no later than this period.
Information and conditions

Кэшбэк за заказы с использованием купонов может быть не начислен.

 

Сумма кэшбэка изначально рассчитывается исходя из суммы заказа без учета НДС и будет пересчитана при подтверждении.

 

За заказ через приложение магазина La Redoute (Android или iOS) кэшбэк не начисляется.

Reviews on La Redoute (147)

Reviews with questions are not published as well. To receive an answer to your question please create a request to our Customer care support.

We would like your feedback to be useful for you and other visitors.
Therefore, we do not publish reviews that contain:
• advertising or obscene language;
• useless duplicated information;
• only a star rating or just a few words.
09.08.2018

cashback does not activate at all ... the extension icon does not turn green, even when you go to the store’s website from the letyshops page (after clearing the entire cache and cookies history, and everything else ...). No third-party extensions are in the browser (Chrome). Previously, everything worked without failures ... and from April 20, a complete mess ... From the phone through the letyshops application, cashbacks are credited every five times and then on holidays ... apparently it's time to change the partner .. .for there are a lot of orders and the cashback received on time, very relevant ...: (((

The review was translated from Russian using Google Translate. Show original Show translation
10.08.2018

Hello, Oksana!

Thank you for not being indifferent.

We will do our best to sort out your situation. To do this, we created an appeal through the "Help" section of your personal account. It is important for us that the remuneration for orders is recorded successfully, since we ourselves do not receive anything if orders are not fixed.

We will be very grateful for your assistance and assistance.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
30.07.2018

pyaterochka - rather than a store, but Letishop.))) On June 19, she wrote about the fact that neither the promised design bureau in 18%, nor the usual Laredutovsky was displayed. However, she soon saw on her account those same 18% of the order amount. And something tells you that it's still Customer Care. THANK!!!!))))

The review was translated from Russian using Google Translate. Show original Show translation
30.07.2018

Tatyana, hello!

Thanks for the feedback. We were glad to help you :)

If you have questions, difficulties, comments or ideas to improve the service - be sure to contact.

Good shopping for you!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
24.07.2018

Similarly. The order was placed on July 22 at the transition to the store from a letter. There is no information on this order in the office.

The review was translated from Russian using Google Translate. Show original Show translation
14.08.2018

Hello!

Thank you for your feedback.

We have analyzed your personal account on our website. Unfortunately, there is no transition to the store on July 22.

To understand the situation in more detail and help, we created an appeal through your personal account, section "Help" - "My appeals". Please write to us when there is a free minute. We will do everything in our power to resolve the issue.

Thanks in advance for your reply.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
22.07.2018

On June 14, 27% was led to cashback, placed an order, and it seemed as if nothing was in my Letishops office. An appeal was created, for a month now we are waiting for a reaction from la redoubt)

The review was translated from Russian using Google Translate. Show original Show translation
23.07.2018

Hello Maria!

Thank you for sharing the information.

Several factors can affect the loss of cashback, including: the operation of third-party extensions in the browser, visiting other sources during the purchase, the use of third-party discounts, promotional codes or violation of the conditions of the store.

It is important for us to understand the reasons for the non-accrual of remuneration and to do everything possible to eliminate them. We do not cooperate with stores directly, but through special affiliate programs. Therefore, we can get an answer with a slight delay. Your appeal is controlled by our manager. As soon as the results are received, we will contact you. We hope for a positive response from partners.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
21.07.2018

I do not recommend particularly trusting stocks with increased cashback from La redoubt. The previous time they increased it to 10%, and I decided to use it. So my purchase was not reflected in my account at all! The reason is still not clear. Letishops compensated me for this from his own funds, for which they thank you.

The review was translated from Russian using Google Translate. Show original Show translation
22.07.2018

Inga, good afternoon!

Thank you for your feedback.

We are sorry that the cashback for your order was not recorded in your account. To find out the reasons for the non-appearance of remuneration, we sent a request to partners. We are awaiting an answer at the moment. Our manager will inform you of the results as soon as we become aware of anything. We hope that such situations do not happen again.

Suddenly there will be additional questions - write. We will be happy to help.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
21.07.2018

Several times the cashback has not been displayed! Take action!

The review was translated from Russian using Google Translate. Show original Show translation
14.08.2018

Hello Paul!

Thank you for writing about the situation.

We are interested in understanding the situation and helping you. To resolve the issue, we created an appeal to the customer care service. Unfortunately, we have not received your answer.

Write to us, please, we will do our best to solve the situation. Waiting for feedback.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
09.07.2018

I'm still waiting for cashback from April. 70 days have passed.

The review was translated from Russian using Google Translate. Show original Show translation
09.07.2018

Good afternoon!

Thank you for writing to us. An appeal was sent from your account # 1374724 to the care service to help resolve this issue.

Manager Veronica is looking forward to hearing from you. Have a great day!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
05.07.2018
The double cashback works and appears after about 10 hours. The order has already been received, now it remains to wait for crediting)
The review was translated from Russian using Google Translate. Show original Show translation
03.07.2018

And today I received cashbacks for JANUARY orders (mid-January) !!! FIVE months and a half !!! Well, of course, that they are credited ... but damn it - FIVE MONTHS !!!

The review was translated from Russian using Google Translate. Show original Show translation
03.07.2018

Good afternoon, Oksana!

Thank you for sharing the news.

Cashback confirmation is based on the information we receive from partners. Sometimes they need more time to process data on the order and transfer them to us. Sorry to make you wait a lot for cashback.

On steel orders of this store, we noticed that you have created an appeal to the care service. Our manager will ensure that the remuneration is credited on time.

If you have any questions, please write.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
28.06.2018

I still expect cashback from 04/22/18. I certainly understand that the maximum time is 75 days. but from later orders everything returned. wait) what to do. that's all interesting. I also read reviews that often such problems. and the store itself is cool. I buy things there for a long time

The review was translated from Russian using Google Translate. Show original Show translation
28.06.2018

Hello!

Thank you for your comment.

We ask you not to be upset, the cashback will be credited to the balance as soon as the store transfers information about its redemption. Indeed, most orders are confirmed on average over 45 days. However, there are orders for the processing of which more time is required, therefore, on the store page, we indicated the maximum time for crediting the cashback. Wait a little longer, very soon the cashback will be credited to your balance.

If you have additional questions, be sure to write.

Have a nice day!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
23.06.2018
I saw an advertisement in a letter, and made two orders ... and a couple of days later a small cashback came, and all because I forgot about the promotional code in the letter, and used the promotional code from the site, they’ll be lucky ... well ((
The review was translated from Russian using Google Translate. Show original Show translation
22.06.2018

18% of the cashback for several orders didn’t come and the support service didn’t help either ... although earlier issues of cashback non-accrual were solved very quickly ... well, in general this is understandable ... 18% is not 5 !!! : (((apparently, these 18% were needed by someone - since I haven’t accrued ... since April 20, something is wrong with accruing cashbacks ... and even the support service has already stopped helping customers ... :( Surprisingly even ... and not very nice ... :(

The review was translated from Russian using Google Translate. Show original Show translation
23.06.2018

Good afternoon!

Thank you for your comment. Oksana, we are sincerely sorry that you encountered certain difficulties when working with our service. Indeed, this is very unpleasant when the cashback is not fixed.

We really want to understand the reasons and do everything possible to eliminate them. Therefore, we sent a request to our partners to find out why the cashback is lost. With the shop we work not directly, but through a special affiliate program. In this regard, communication is a little complicated. Your calls are kept under control by care managers. As soon as information is received from partners, we will report the result and do our best to resolve the issue of accrual in your favor.

Oksana, we ask you to trust us and wait a bit.

We are very grateful for your feedback. You help us get better!

Once again, we apologize for the difficulties you have encountered.

Have a nice day!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
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