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Don't forget about Cashback rules and advices

Purchases at La Redoute with cashback in Austria

Time for crediting cashback
Average waiting time for cashback: 60 days
This time is necessary for the store to confirm that the order was received and won't be returned. Cashback is often confirmed sooner.
Maximum waiting time for cashback: 90 days
If the rules for purchases with cashback haven't been violated and the item hasn't been returned to the seller, cashback will be credited no later than this period.
Information and conditions

Кэшбэк за заказы с использованием купонов может быть не начислен.

 

Сумма кэшбэка изначально рассчитывается исходя из суммы заказа без учета НДС и будет пересчитана при подтверждении.

 

За заказ через приложение магазина La Redoute (Android или iOS) кэшбэк не начисляется.

Reviews on La Redoute (146)

We want opinions to be useful for you and other visitors.
Therefore, we do not publish reviews that:
• contain advertising
• contain obscene language
• are non-informative (only star rating or a few words)
25.02.2019
Everything is super, there was a slight delay, but the main result.
The review was translated from Russian using Google Translate. Show original Show translation
17.02.2019

By order of 10/26/2018 exactly 3 months later, on 01/25/2019, information was received on the rejection of the cashback, while the order was redeemed and the goods were not returned to the supplier. I filed an appeal in the section “Customer Care” on Letishops with an application confirming receipt of an order of screenshots and on the same day the site reacted and credited the rejected early cashback. Nice :) Thanks again :)

The review was translated from Russian using Google Translate. Show original Show translation
18.02.2019

Hello, Hope!

Thanks for the feedback.

Care managers are always happy to help. We hope that cashback for all future orders will be credited automatically :)

If you have any questions - write, we will be happy to tell you. Have a nice shopping!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
15.02.2019
and what happened to cashback ??? not only did the store raise the price much, made paid delivery again, and even for Moscow made the most convenient courier delivery paid (with a service charge for fitting, regardless of whether you measure it during delivery or not) - it also doubles cashback reduced ... All the "more and more" I want to order there. Although the goods they offer are quite exclusive ... but lately there has been a lot of marriage ... offensive ...
The review was translated from Russian using Google Translate. Show original Show translation
25.01.2019

The product was received in October, shoes are cool. A cashback rejected, a shame letishop

The review was translated from Russian using Google Translate. Show original Show translation
03.02.2019

Hello, Alexey!

Thanks for the comment.

The cashback is rejected automatically based on the data that partners send to our system.

Do not worry, please, we will try to help and find out why this happened. On your behalf, we created an appeal to the customer care service. Please answer, we will be happy to help.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
27.12.2018

A good assortment, discounts for temptation (as elsewhere). You can take things. But they cheated with cashback ... I received the goods a few weeks ago, paid at the designated point of issue. But for some reason the cashback is rejected. Unpleasant

The review was translated from Russian using Google Translate. Show original Show translation
12.01.2019

Good afternoon, Roman!

Thanks for the feedback.

We want to help in the situation and find out the reason for the cashback rejection, so that in the future this will not happen again. To do this, they created an appeal to the care service. You can find it and give an answer through your LetyShops account in the "Help" section. Hope for feedback.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
24.12.2018

cashback has not been confirmed since September. Funds for orders made much later in other stores have already been credited for a long time. Only in La Redoubt are such terms

The review was translated from Russian using Google Translate. Show original Show translation
24.12.2018

Hello Guzel!

Thanks for the comment.

We understand your desire to get cashback faster.

The waiting time for funds from the store La Redoute can be 60-90 days. You can familiarize yourself with the waiting period on the page of each store with which we work, as well as in your personal account. To do this, move the mouse cursor over the question mark next to the cashback status.

There will be questions about the service - write. We are in touch and happy to help :)

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
28.11.2018

Hello! My order is in the amount of 2447.91 rubles. And cashback was reflected for the amount of 2074.50 rubles. I didn’t understand what was the matter.

The review was translated from Russian using Google Translate. Show original Show translation
29.11.2018

Lydia, good afternoon!

Thanks for the comment.

The cashback amount is initially calculated based on the order amount excluding VAT. But during the processing of the order will be recalculated taking into account VAT. Do not worry. ;)

If you have additional questions - be sure to write.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
23.11.2018

Well, extend the increased cashback by more than 5 orders !!! You are welcome!!!

The review was translated from Russian using Google Translate. Show original Show translation
23.11.2018

Good afternoon, Oksana!

Thank you for leaving a wish.

We understand how long our users have been preparing for the sale and choosing products. Functional increase cashback developed for 5 orders. Unfortunately, to make any changes there is no technical possibility. Please do not be discouraged, 5 orders will be surely awarded for the increased percentage of remuneration. The cashback for other orders can be increased by Lety-status, codes.

There will be questions - please contact.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
21.11.2018

The site is good, but there is a wish - to withdraw the amount less than 500 rubles, and not wait 2 months until the redoubt lists the cashback. Well, sooo long.

The review was translated from Russian using Google Translate. Show original Show translation
21.11.2018

Good afternoon!

Thank you for your wish.

The minimum withdrawal amount of 500 rubles allows us to take on a commission for the transfer of funds so that users receive a full reward. The cashback waiting periods are determined based on the conditions of cooperation with partners. Each store needs time to process information on the order and transfer it to us.

We hope that having made your first purchase with a cashback, you will feel its advantages. There will be questions - write. Always happy to suggest.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
04.11.2018

The site is good, but there is a wish - to withdraw the amount less than 500 rubles, and not wait 2 months until the redoubt lists the cashback. Well, sooo long.

The review was translated from Russian using Google Translate. Show original Show translation
05.11.2018

Good afternoon!

Thank you for your wishes. As soon as the opportunity arises, we will certainly implement them.

Amount to withdraw 500 rubles. optimal in terms of service economics. So we can take on a commission for withdrawal, so that our users receive cashback in full, and that our customers use 9 ways to withdraw.

What is swinging the timing of crediting cashback to the balance. We would also be very happy if the reward was credited faster. Unfortunately, we cannot influence this. Each store needs some time to process orders and transmit information to us.

If you have additional questions, write! We stay in touch! :)

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
01.11.2018

Great site. Professionals work. I recommend.

The review was translated from Russian using Google Translate. Show original Show translation
30.10.2018

Good afternoon! Today I made an order, however, the purchase amount and cache are much less.

The review was translated from Russian using Google Translate. Show original Show translation
17.02.2019

Hello, Natalia!

Thanks for the comment.

Under the terms of cooperation with La Redoute, cashback is initially displayed on the amount excluding VAT. After crediting, the order amount should be recalculated to the current automatically.

If you have any questions - write, we are always in touch.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
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