Hello, Tatyana!
Thank you for your comment.
After analyzing your account, we see that before completing the order, there was no transition from our site. For the successful accrual of cashback, it is very important to comply with the conditions of partner stores, as well as our rules for purchases with cashback .
We sincerely hope that such situations do not happen again. Have a nice shopping!
Respectfully,
LetyShops team