Hello Julia!
Thanks for your feedback. Sincerely glad that you could help and you were satisfied with the work of the customer care service :)
After analyzing your appeal, we can assume that the reason for the loss of cashback was the influence of third-party extensions such as Adblock, Tampermonkey, Site Block and others. We recommend that you disable the extensions that are associated with ad blocking, VPNs, shopping assistants, extensions for downloading files from the network, and so on, before making purchases.
We hope that your future purchases will be successful and there will be no difficulty in calculating funds.
There will be questions - please contact. Good evening to you!
Respectfully,
LetyShops team