Good afternoon, Anton!
Thanks for the comment.
I am sincerely sorry that the cashback for the order was not recorded in your personal account.
The reason is often a violation of the shopping algorithm, the use of third-party discounts, coupons. The most important rule for getting a cashback is to activate cashback through an extension or a direct transition from our website to the store's website. If losses occur periodically, although everything was done correctly, there is a high probability that the reason is in the device. Unfortunately, some third-party extensions and even functions of antivirus programs may overwrite our affiliate link and collect rewards for your order.
We always try to help find the reason and, if possible, resolve the issue in favor of the user.
We hope that such difficulties will not arise again.
If you need help - write.
Sincerely,
LetyShops team