*list of the shops which do not provide cashback.
* Non-affiliated products are the products from the stores that are not participants of the AliExpress affiliate program. For any such product AliExpress credits only 1% of cashback regardless of the product category.
It may take up to 5 days for cashback for your order made on AliExpress to appear in your account with "Pending" status.
Cashback is not counted for the second time. For the last 2 months, you cannot follow the link to the application in iOS. Instead of opening the application, it redirects to Ali's page in the browser! Spent $ 45 and cashback 0!
Good day, Andrey!
Thanks for your feedback. Indeed, at the moment we are faced with the difficulty of switching to the Aliexpress application from iOS devices.
For now, we recommend placing orders from a mobile browser or computer. Also, to make a purchase with cashback in the Aliexpress application, you can use this instruction: https://goo.gl/VR87ir.
In order to understand why the cashback for your orders was not credited, we have created an appeal to the care service on your behalf. However, we need your help. Please answer the clarifying questions in the appeal.
Sincerely,
LetyShops team
Place an order 11:44 Mar. 11 2018, and 21:11 Mar. 29 2018 is still not included in the expected. Although before that everything worked well. I ask you to deal with this issue.
Good day, Sergey!
Thank you for your feedback. We are sorry that the cashback for your orders was not automatically registered.
To quickly figure out the reasons for the error, we have created an appeal to the care service from your account. Tell the manager about the situation in more detail to resolve the issue.
Sincerely,
LetyShops team
I made an order on AliExpress today, using the running application in Chrome, the cashback was not counted as expected. Although before that everything worked well. I ask you to deal with this issue.
Hello Eugene!
Thank you for writing. We will try our best to help you.
We have already created an appeal to the care service on your behalf and are awaiting a response. We would like to warn you that, on average, requests are processed within a day or one and a half after the user's response.
Have a good mood!
Sincerely,
LetyShops team
Good cashback service. Receive cashback the next day after confirmation of receipt of the order. Recommend.
Hello! I have not received a single cashback for the last orders.
Hello Eugene!
Thank you for your feedback. Please check the "Help" section of your personal account, we have already created an appeal to help you. Please send us a screenshot of your order from the personal account of the store, we will try to help.
Waiting for your reply. Have a nice evening!
Sincerely,
LetyShops team
Something is wrong with your service in March 2018! Before that, I registered and all orders for January-February were displayed! Yesterday I ordered from the computer clicked activate and wrote that the cashback was activated! Made a purchase and it's empty! The purchase was not selected at all! Order no .: 90630670629349 Order time: 12:24 Mar. 16 2018
Hello!
Thank you for your feedback. We are very sorry that you had such a difficulty and the cashback was not displayed automatically. For our part, we really want to help you, so we created an appeal through the "Help" section of your personal account.
We hope for your early reply and for a solution to this situation.
Have a nice day!
Sincerely,
LetyShops team
Greetings! Phone order: 06:02 Mar. 11 2018 Already sent. Everything is according to the instructions, cashback is not credited ((But everywhere they write that you are the best (
Good day!
Thanks for your feedback. We really conduct our business as loyally as possible in relation to users, you can check it yourself by contacting the care service with a question or problem.
The team works hard and does everything possible to eliminate any miscalculations when using the service. Unfortunately, errors are possible, both on the part of clients and when transferring information from partners. As you can see for yourself, such cases are analyzed in detail and immediate measures are taken, the necessary instructions or advice are provided.
According to the data from your account, the care manager is already solving your issue.
If you have any additional questions, please contact.
Sincerely,
LetyShops team
I placed an order, cashback was not credited, I did everything as usual according to the instructions!
Good afternoon, Nadezhda!
Thank you for your feedback. Do not upset, please, we will definitely find out what caused the non-accrual of cashback and resolve the issue.
An appeal to the care service has been created from your personal account.
We hope for your assistance and we will wait for a response. Have a good day!
Sincerely,
LetyShops team