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A huge disappointment. I used this website for the first time to make a reservation. The facility staff said that they do not use this website and as for them, I do not have a reservation. The money was lost (my card was charged when booking), the facility extorted money and I didn't even get a refund. Agoda's service is a failure, they completely ignored the matter because the facility's staff did not respond to them. I do not recommend anyone to use this website.
Good morning!
We are very sorry that such a situation occurred :(
We hope it won't happen again.
LetyShops team
They do not issue an invoice. The hotel informs that the invoice is issued to Agoda and Agoda does not issue invoices because it is a foreign company and only issues a receipt for payment. And the invoice is needed to settle the delegation. Contact Agoda only in English. I used it once and it was a lot of nerves, I don't recommend it and I won't use it.
Good morning!
We regret that a similar situation occurred.
We hope you will give this store another chance.
LetyShops team
I'm disappointed! I haven't been able to get an invoice from Agoda for 2 months, their customer service is terrible.
Good morning!
We are very sorry that a similar situation is taking place.
We hope that it will be resolved soon.
LetyShops team
Agoda does not send an invoice/receipt via email as an attachment. In the body of the email it reports the amount paid, but in the attached PDF document it only reports how much you will have to pay to the hotel at check-out (i.e.: the tourist tax). For me, who travels for work, it is very inconvenient because I have to attach a receipt to request a refund from my company. In fact, I lack a clear and detailed document (receipt/invoice) to request a refund. Very very uncomfortable.